Sims 3 not launching on new windows 10 laptop
I just bought a new acer laptop that runs windows 10, for the soul purpose of playing the sims 3. I downloaded Origin then downloaded the sims 3 and all my expansion packs, everything went smoothly w...
Forum Discussion
@marinamennear Please move the entire Sims 3 folder out of Documents\Electronic Arts and onto your desktop. This will remove any custom content you've downloaded, but that's the point: let's see if you can get the game running with no added content at all. (I understand the cc won't install, but it can still break the launcher just by being present.)
If the game still won't load, please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Please also let me know what antivirus you use.
HI, so I've tried moving the folder to my desktop and sadly, that didn't fix it. I've completed the Dxdiag and attached it. I think it might also be worth mentioning that when I go into game properties and run compatibility troublershooter, it says it's an incompatible program and its bot been fixed. I appreciate the help!
@marinamennear Please undo any compatibility setting you're using for Sims 3: the game runs fine in Windows 10. Clear Origin's cache:
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair: open your Origin game library, right-click on the Sins 3 icon, and select Repair. Then try to play.
If that doesn't help, I really do need to know what antivirus you use.
Alright, so I've completed the repair through origin as well as the clearing out the cache, neither have worked. When I press play I get the same loop of the launcher and origin opening each other, however now a window askes me if I'll allow this app to make changes to my hard drive, when I say yes the cycle just repeats. I've turned off all compatibility setting as well. As for the anti virus, I'm just using the one that comes with the laptop and the windows IOS.
@marinamennear Please check your laptop's documentation to see whether it came pre-installed with an antivirus, which is common. You can also check the Task Manager's background processes list for anything that sounds like it might belong to an antivirus. Even if you haven't activated one, it could still be running to enough of an extent to block the game.
Please also list the patch level you see in the lower left corner of the launcher: it should be 1.69, but some people end up with a patch 0, often but not always when a certain file within the game's program files is missing or blocked. And if the prompt to allow changes to your computer is for something other than TS3.exe, please let me know what app is listed in that prompt.
Finally, please create a new admin user account on your computer and try playing in that. The name should contain only letters and numbers, no special characters, accents, etc. Make it a local account, as in, don't sign into Microsoft, and don't sync with any of the services you normally use. You can sign into your existing Origin account and shouldn't need to redownload anything.
Featured Places
