Sims 3 not launching on new windows 10 laptop
I just bought a new acer laptop that runs windows 10, for the soul purpose of playing the sims 3. I downloaded Origin then downloaded the sims 3 and all my expansion packs, everything went smoothly w...
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HI, so I've tried moving the folder to my desktop and sadly, that didn't fix it. I've completed the Dxdiag and attached it. I think it might also be worth mentioning that when I go into game properties and run compatibility troublershooter, it says it's an incompatible program and its bot been fixed. I appreciate the help!
@marinamennear Please undo any compatibility setting you're using for Sims 3: the game runs fine in Windows 10. Clear Origin's cache:
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair: open your Origin game library, right-click on the Sins 3 icon, and select Repair. Then try to play.
If that doesn't help, I really do need to know what antivirus you use.
Alright, so I've completed the repair through origin as well as the clearing out the cache, neither have worked. When I press play I get the same loop of the launcher and origin opening each other, however now a window askes me if I'll allow this app to make changes to my hard drive, when I say yes the cycle just repeats. I've turned off all compatibility setting as well. As for the anti virus, I'm just using the one that comes with the laptop and the windows IOS.
@marinamennear Please check your laptop's documentation to see whether it came pre-installed with an antivirus, which is common. You can also check the Task Manager's background processes list for anything that sounds like it might belong to an antivirus. Even if you haven't activated one, it could still be running to enough of an extent to block the game.
Please also list the patch level you see in the lower left corner of the launcher: it should be 1.69, but some people end up with a patch 0, often but not always when a certain file within the game's program files is missing or blocked. And if the prompt to allow changes to your computer is for something other than TS3.exe, please let me know what app is listed in that prompt.
Finally, please create a new admin user account on your computer and try playing in that. The name should contain only letters and numbers, no special characters, accents, etc. Make it a local account, as in, don't sign into Microsoft, and don't sync with any of the services you normally use. You can sign into your existing Origin account and shouldn't need to redownload anything.
alright, so I've found in the task manager that it's running an antimalware service, which is the Microsoft defender antivirus. My patch is 1.69. The file that's asking to make changes is TS3.exe. I made a new admin account, not sure if I've done it correctly, this is my first windows IOS, so there's a possibility that I did it wrong. Well in the second local admin account the same cycle of origin opening the launcher then that opening origin is still happening. It also says that I need to install originsetup or something along those lines. I installed it and nothing happened, it gave me the error message about the originsetup download every time I tried to launch the game. This is so annoying, oh my god! I really appreciate your help.
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