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DezzJazz's avatar
DezzJazz
2 years ago
Solved

Sims 3 not working + Origins Access error + World packs missing

I have a fresh install of Sims 3 on my PC, and basically nothing is going right... I somewhat managed to run the game a little while a day ago with the base game + expansion packs, and all seemed fin...
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @DezzJazz  I would try using Firefox with the Store.  The errors in your screenshots can happen when the site is down overall, but I checked it just now and it loaded fine for me, both signed in and not, in Firefox.

    For the codes, I'd suggest using live chat if you haven't tried that already.  The option is usually available when selecting Mange My Account > Find Missing Game or similar.

    If you don't get anywhere with support, let me know, and I'll flag the issue to someone from EA.  No one here can fix this kind of problem, but they can at least say, as an official EA employee, that you will need a refund from support (or whatever the correct answer is), which you can then link to the next support rep you talk with to back up your request.

    I don't know why Surfshark is objecting to Sims 3 so strongly, but you could try blocking Sims 3 in the Windows firewall.  If the problem is the game trying to access EA servers, that should take care of it.  To be clear, the game definitely does this; I'm just not sure whether this is the issue that Surfshark is flagging.  If not, it's worth opening a support ticket with Surfshark.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@DezzJazz  Did you run the Alder Lake patch, or are you using a different workaround?  I ask because the launcher's installer is affected in the same way, so if, for example, you're using the Task Manager method to start the game itself, you'd need to use it when installing through the launcher as well.  This results in the installer freezing when starting up.

If you're actually seeing the "no packages to install" error, please read the accepted solution of this thread:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-Launcher-quot-There-are-no-packages-to-install-quot/m-p/11941548#M252628

DezzJazz's avatar
DezzJazz
2 years ago

I'm not running the Alder Lake patch, I'm doing the Task Manager work around. And I didn't realize I have to do the same thing when installing CCs. THANKS SO MUCH! I might try the Alder Lake patch and see if it's easier to work with.

I still have little to no help from the EA people about my missing worlds... I manage to get the old worlds I bought a long time ago, but not Hidden Springs or Dragon Valley I just bought a few days ago... I think I'm just gonna try to get a refund on those and save myself the stress. 

Again, THANKS SO MUCH! Truly grateful for your help <3

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