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@ayyyeden Yes, the effects of the Super Patch would be eliminated with a complete uninstall of TS3.
It's possible that you have the Creator's Update for Windows 10, and that it's interfering with your ability to play. This was a bigger problem a year ago than now, but you could try disabling the more intrusive features to see if it helps.
http://forums.thesims.com/en_US/discussion/comment/15902876/#Comment_15902876
@roberta591 Any ideas? There's a dxdiag above.
I just checked my windows version, and its running the most current version (I think so at least), update 1803.
I actually just factory reset my pc earlier today because i mainly got this pc to play the sims. (Its okay, I didn't really have much on my pc cause it's only couple months old)
My expansions are still downloading but as i could remember when i freshly got my computer Sims 3 still had issues, namely the instance with "The sims 3 has stopped working" about 5 minutes in each time, it all just went downhill from there lol
- roberta5918 years agoHero (Retired)
@ayyyeden What motherboard do you have in your computer? Can you hear the fans of the Radeon RX 580 speed up when you play the game? Is the monitor plugged into the Radeon card or the motherboard video port? How old is the video card? Have you bench marked the video card to see if there is an issue 3D video? When you re install the operating system there are some settings you need to do for this game. The most important setting is in the control panel - programs and features - you need to enable .net framework. Just enable both 3.5 and 4.7 and reboot the computer. The error you are getting may be a hardware issue of overheating - the fans on the Radeon card should be noticeably louder running a 3D graphical game. New computers are not immune to defective components although rare I have seen bad memory modules and bad graphics cards out of the box.
- 8 years ago
Hi, my monitor is plugged into my video port. I attached a photo with screenshots of my benchmarks, as well as my settings for The Sims 3, and motherboard information. This is my PC in case it helps you.
- 8 years ago
Oh no, I didn't realize the photo would be that small. If you need me to make it bigger, let me know
- roberta5918 years agoHero (Retired)
@ayyyeden There should be two places to plug the monitor - on the mother board or the video card. The monitor should be plugged into the video card - not the motherboard. What is the spec for the power supply (400W?)? A popular video benchmark I use is 3dmark - there is a free version. After you did the reset does the game run - do you have the same issue?
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