Community ManagerHeya matyncoetzer
It does sound like Generations wasn't fully removed from your account after your refund- here on the forums we aren't able to access your account details to take a look, but live support can check over your account and make sure it's been fully removed.
Please submit a help request on the site here to speak with live support on this- I'd also recommend attaching this forum conversation when you reach out so the team has more information to reference.
I have contacted live support, multiple times. They transfer me to another department then I spent over an hour being transferred. Ended the chat started again. Verified my account to the person and then said I should just give them a moment. Half an hour later left the chat. It’s been 3 months trying this, the forum was my last chance because reporting it to support doesn’t help, live support doesn’t help. I’m honestly so frustrated
