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Jenwales's avatar
Jenwales
11 years ago
Solved

Sims 3 pets keeps crashing

I used to play the sims 2 pets. I bought it since I could play both the sims and supernatural with no problem. When I installed pets after a while it just crashed. I even bought a new laptop but the ...
pc
technical issues
  • Anonymous's avatar
    Anonymous
    11 years ago

    Hello,

    You have a slightly weaker processor, which has integrated graphics - this is probably the cause of your crashing, as the laptop is probably overheating. The Sims 3 Pets is quite a demanding expansion pack, and therefore would push your system pretty hard.

    I would suggest lowering your in-game graphics settings to low, and update your AMD graphics driver, which can be found here.

    I hope this helps and keep simming,

    Cody

Anonymous's avatar
Anonymous
11 years ago

Hello,

Could you post a DxDiag report please? Instructions on how to do so can be found here:

http://help.ea.com/en/article/how-to-gather-dxdiag-information/

If you are having trouble pasting the full report here, try splitting it into multiple messages, or use pastebin.com

I hope this helps and keep simming,

Cody

  • Jenwales's avatar
    Jenwales
    11 years ago

    I don't have it installed anymore 

    • Jenwales's avatar
      Jenwales
      11 years ago

      operating system: windows 8.1 64 bit (6.3, build 9600)
      processor: AMD A8-455M APU Radeon(tm) HD Graphics (4 cpus), - 1.6ghz
      memory: 8192mb ram

      drivers: name AMD RADEON HD 7600G
      aticfx64.dll,aticfx64.dll,aticfx64.dd,a
      date: 26/09/2013 03:13:10

      • Anonymous's avatar
        Anonymous
        11 years ago

        Hello,

        You have a slightly weaker processor, which has integrated graphics - this is probably the cause of your crashing, as the laptop is probably overheating. The Sims 3 Pets is quite a demanding expansion pack, and therefore would push your system pretty hard.

        I would suggest lowering your in-game graphics settings to low, and update your AMD graphics driver, which can be found here.

        I hope this helps and keep simming,

        Cody

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