@Meli_ZG Okay, you can go back a few days in the Reliability Monitor. Just click on the last day you tried to play, and look for the relevant entries. Click on the day before that too and have a look.
@puzzlezaddict this is what I found about sims
@Meli_ZG Please go to this site:
https://support.hp.com/us-en/drivers/laptops
enter the serial number of your laptop, and go to the downloads page. Please link that page: it doesn't have any details specific to your laptop, just the drivers for your particular model. I'd find the page myself, but it's almost impossible to know that I have the correct driver page for an HP laptop without the serial number, and of course that's not something that should be posted.
When I see the driver download page, I can compare the dates and version numbers with the ones in your dxdiag.
@puzzlezaddict it says when I enter serial number "We were unable to find drivers for your product."
@Meli_ZG Did you try manually selecting your OS? You have Windows 10 buiild 1909.
@Meli_ZG I meant, when you go to this page:
https://support.hp.com/us-en/drivers/laptops
and enter your laptop's serial number, and it says it can't find drivers for your model, please try manually selecting your operating system: Windows 10, and build 1909 if it asks.
