@puzzlezaddict this is what I found about sims
@Meli_ZG Please go to this site:
https://support.hp.com/us-en/drivers/laptops
enter the serial number of your laptop, and go to the downloads page. Please link that page: it doesn't have any details specific to your laptop, just the drivers for your particular model. I'd find the page myself, but it's almost impossible to know that I have the correct driver page for an HP laptop without the serial number, and of course that's not something that should be posted.
When I see the driver download page, I can compare the dates and version numbers with the ones in your dxdiag.
@puzzlezaddict it says when I enter serial number "We were unable to find drivers for your product."
@Meli_ZG Did you try manually selecting your OS? You have Windows 10 buiild 1909.
@Meli_ZG I meant, when you go to this page:
https://support.hp.com/us-en/drivers/laptops
and enter your laptop's serial number, and it says it can't find drivers for your model, please try manually selecting your operating system: Windows 10, and build 1909 if it asks.
