@ParadoxKaitOffic Once you've downloaded the base game through the EA App, can you then convince Origin to download the two packs? You can find them through a search (Late Night and High-End Loft Stuff, in case you didn't know) if they won't download directly from your game library.
Otherwise, try uninstalling Sims 3 and installing into a different location on your computer. This probably won't help if the EA App is the underlying issue, but it could get around a problem with the default download location.
@puzzlezaddict Unfortunately, I have tried to convince Origin to let me download them. I have even gone to TS3 website, and it said I have packs. When I clicked on them, they took me to Origin and once again it still said i had to get EA Play. I do believe is, in fact, the EA app. I may have to just live without TS3 packs.
@ParadoxKaitOffic Sims 3 dlc needs to download to the launcher. Does the game launcher open when you start the game? Once you have downloaded to the launcher you need to install the dlc from the game download tab in the launcher. You need to open the Sims 3 store - find your pack and click download. The default download location is the Sims launcher. which is set when you installed the game. In settings chosse app by file type should be set to Sims3launcher. This causes sim3pack files to be downloaded to the sims 3 download folder in the user documents folder. If you trying to install cc or mods that is different for the Sims 3 store. First you have to create a mods folder and then you need to create a file in the folder. This file is available in many places to manually be created or the copy and paste. hth
@roberta591 The launcher does open, however I haven't seen anything that allows me to download them to the launcher. They don't even show up in the launcher for me to download them. After deleting and reinstalling the game, the DLCs a greyed-out button once again and says downloading, but they aren't downloading.
@ParadoxKaitOffic When you go to the Sim3 store and if you own an item and click download the item will download if the Windows setting is correct. sims3packs will automatically download to the to the launcher download tab IF the setting is correct. This is a Windows settingas detailed above. cc and mods are nbot sims3pack and have to be manually handled. Please check the setting in choose default apps by file type - if this setting is wrong the sims3pack will not download.
@ParadoxKaitOffic I'd check back periodically to see whether this issue gets resolved. The EA App has been adding content, including older games, at a slow but obvious pace, and now that EA is pushing for more widespread adoption, I'd expect the most obvious outstanding problems to be addressed at some point.
@roberta591 As stated in the original post (right at the beginning), this user is trying to install an expansion pack and a stuff pack, not Sims3Packs. And as I'm sure you know, EPs and SPs are NOT installed through the launcher.
@puzzlezaddict Items from the Sims 3 store have a file extension of .sims3pack. Worlds have an extension of .worlds. Items have an extension of .package. It really doesn't matter as long as these files end up in the games download folder where they can be installed before you see it in the game. Expansions ans stuff packs are installed through Origin but still controlled by the game launcher. I don't know exactly what the user is doing but installing the expansion from Origin should work unless there is something wrong with their computer such as being blocked by the firewall or not enough storage to download the installer. Once the user hits install in Origin all that needs to be done is the check dlc or store items (the worlds are store items) and activate them . The expansions need to be turned on (activated) and the store items need to be installed.To go to the Sims 3 store just go the thesims3.com site (the launcher supposed to have a button to open the sims 3 site). You can still buy points on Origin. If it's an expansion pack just download it from Origin and activate it in the launcher. If it's an item (or world) from the store that item should download to the launcher downloads folder and has to be selected to appear in the game. If the expansions aren't downloading then something is blocking the ports namely the firewall. The basic game installer configures the firewall during the install process IF you are using the security provided with Windows operating system. If users prefer to use a third party security program the installer may (probably) fail to configure the firewall. The other problem is too little space on the storage device. Explaining what happens when you download data is beyond the scope of this forum. I notice the game starts a little differently now as I get a nag screen to use Edge. .
@roberta591 I know all this already. (Although I'd like to point out that only Sims3Packs go in Downloads, as that's the only file type the launcher reads.) I was responding to the first two lines of the original post, specifically this, emphasis mine:
Recently, I downloaded TS3 starter pack via the EA app. The base game downloaded just fine; however, the expansion packs won't download at all.
This is a Known Issue with the EA App, for two years now, that some players have managed to work around by using Origin. That didn't help the OP, unfortunately, and they can't use Origin because XBox GamePass only works with the EA App.
