Forum Discussion

RichardCalex's avatar
RichardCalex
Rising Newcomer
22 days ago

Sims 3 starter pack (HELS and LN) not accessible.

I know this probably gets brought up a lot, but I haven't been able to figure out a solution myself. Basically, I believe all of this is caused because of my PC Game pass subscription expiring (Incl...
missing content
  • RichardCalex's avatar
    RichardCalex
    Rising Newcomer
    19 days ago

    I checked my order history and it doesn't show. I do think it because my EA Play ran out (Due to my PC Gamepass running out) but if so I don't know how I am able to still access The Sims 3 and also why they show up as owned in the store and I am unable to buy them through there.

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      19 days ago

      RichardCalex​ 

      Thanks for checking! In that case it sounds like we need the live support team to fully remove the EA Play version from your account so you can purchase the packs if you like. We aren't able to make these changes on your account from the forums, but live support here can take a look with you. 

Recent Discussions