sims 3 steam code not registered on website

I have the same issue and did exactly the same as you. I'm on Steam as well. I could only download Riverview, but the game and site still say I'm not registered, and I have no access to The Exchange and other features for registered games. 

Edit: I've tried re-registering through other browsers to no avail. When I try registering in-game, I can't even access the registration page. It either loads infinitely, or it shows me a blank white page.

Can't redeem my code.

I bought the game in December, but starting from then, I can't redeem the game code even though I've just bought it.

I think it's because I bought the game from Steam, not the EA app.

Tried getting help from Steam, but they say the code problems is not their boundary so I need to contact EA directly.

Since then I tried to contact EA,but their replies are quite late.

And because I'm living in South Korea, calling the service center is, well, an impossible option.

I'm still trying to contact EA help but they're not able to give help right now, because of the maintenance they're doing on the EA help service.

Their twit says they're back up, but the site are still giving me one option.

They keep on telling me to get help from here since they can't give help through e-mails or the official website services.

I really do need to redeem my game since I need to install the game to my new laptop.

Is there anything I can do to solve this problem?

@FlowerMe97  Did you ever install the game? If the error is saying the code has already been used then that code has been accepted by the system and can not be reused. Can you install the game through Steam? Do you have an EA account? As I don't play the game through Steam but many people do. You need to link your EA account to Steam account. This means you need the EA app installed also. Once linked the game should launch in Steam and play.

@roberta591Thanks for you reply 🙂
First, I do have both platform's account and my Steam account are already linked with the EA app account. And I installed both EA app and Steam as well.

And yes, I was able to installed the game through Steam. And the code was given to me through Steam system message when I first launched the game. After my first trial, I tried to redeem the code at the official sims 3 website (thesims3.com), but it said that the code was already used.

As you can see in the file I added, the game, or the game code I bought, wasn't registered at the official site.

@EA_SolairePrior to posting, I tried building a case on their help site but was directed here and saw no option to contact the live support team. I guess I'll have to select a different topic like I can't log in and see if that works. I was afraid if I did that, I'd get in trouble with them lol. Thank you!

@SentimentalBear 

Thank you so much for keeping me updated on this! I'm thrilled to hear you were able to get a new code to redeem 🙂 

If you run across any other issues, don't hesitate to reach out again for more help! 

@EA_Solaire Thank you! To clarify, I didn't receive a new code because they said the game was already on my account. I'm not sure what they did, but they said they "tried to make some changes", and whatever they did worked! Their name was Devendra U.