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lillyb08153's avatar
lillyb08153
2 years ago
Solved

Sims 3 Store Content Error Downloading

Hello, I realized I had a lot of SimPoints saved up so I decided to purchase items from the sims store. Ever since I did that the items will not download. My login will pop up and I will try to login...
technical issues
the sims 3 store
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @lillyb08153  As a test, please try installing the content into a clean user folder.  Move the Sims 3 folder out of Documents > Electronic Arts and onto your desktop, open the launcher to spawn a clean folder, and try downloading one item, using Firefox.  Let me know whether this works.

    If it doesn't, does your EA password have any special characters?  The launcher doesn't respond well to that.  And did you recently change your username or the email address associated with this account?  Sometimes that can cause issues too.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@lillyb08153  As a test, please try installing the content into a clean user folder.  Move the Sims 3 folder out of Documents > Electronic Arts and onto your desktop, open the launcher to spawn a clean folder, and try downloading one item, using Firefox.  Let me know whether this works.

If it doesn't, does your EA password have any special characters?  The launcher doesn't respond well to that.  And did you recently change your username or the email address associated with this account?  Sometimes that can cause issues too.

  • lillyb08153's avatar
    lillyb08153
    2 years ago

    Moving the folder to my desktop and reopening the launcher worked. I also was able to download my store content through firefox. Thank you!! 

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