sims 3 store content: I "do not own the item"
Recently I have been getting back into the Sims 3 games. I have spent A LOT of resources purchasing the packs and other additional content from the Sims 3 store (https://store.thesims3.com/). We're t...
Forum Discussion
@rinandia When you see this error, does it help to simply refresh the browser page? You can try downloading from the items' individual product pages rather than your purchase history so you're not refreshing the entire history.
If that doesn't help, try using a different browser.
If that doesn't help either, please list at least a few of the items that won't download properly.
I have tried refreshing the browser. I had a few successes by looking at the product pages, but most of my items are still not downloading. I have tried three different browsers now (Chrome, MS Edge, and Firefox).
Many items will not download, including...
Worlds, such as Aurora Skies (gold edition)
CAS Sets, such as Luxury Resort Attire
Build Sets, such as Full Ultra Lounge Set
CAS items, such as Short and Choppy (an AF hair)
Build items, such as Cellar Arch
Lots, such as Olympian Physique
Compilations, such as March 2013 Compilation
@rinandia Please do a couple things together. First, clear Edge's Internet Explorer data, as described at the end of this article:
Next, move the entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop. This removes, but does not delete, all your user content, including saves and store items. You can restore it later, but for now, just open the launcher to spawn a clean folder and see whether the items will download properly.
I followed these steps. Still having the same issues.
@rinandia Please try downloading the items into a new admin Windows account. Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use. You'll be able to launch Sims 3 without needing to reinstall it, but your saves and other user content won't be available. That's not an issue though because this is just a test, and if it works, you can move the store content back to your main Windows account and install it through the launcher there.
