I recently downloaded all the Sims 3 content I had previously purchased on Steam, onto Origin. For the most part it went smoothly, my saves and households were there and all the expansions and stuff packs installed correctly; however none of The Sims 3 store content was visable in game, even though the custom content worked fine. So I tried reinstalling all the store content in The Sims 3 launcher....no dice...every store purchased item returned a "failed to install, please make sure The Sims 3 is the current version" or something along those lines.So I deleted the store content in the launcher in anticipation of re-downloading it when I hit the next problem: I can't download one stinking thing from The Sims 3 store. I've tried Mozilla, Google Chrome, and Internet Explorer all with no success; IE just sent me to a blank error screen while Chrome and Mozilla simply didn't react to my clicking the download link in any way (I suspect Java or something might be the culprit but I'm not savy enough with this kind of thing to know for sure).Anyway the short of it is:Custom content works, store content doesn'tStore content failed to reinstall3 different browsers failed to download purchased content from the StoreGoogle search has yet to yield a solution that works.If anyone has had a similar issue and can tell me how to fix this I'd appreciate it.

Try this from the Store FAQ I installed my Store Content but it's not showing up in my game Unfortunately, the Launcher is a very unreliable tool. The more stuff you have, the greater the chance that files which have your stuff installed get messed up. If that starts happening to you. It's best ro reinstall all Store content, using this method: Close your game and launcher Go to documents\electronicarts\thesims3 and move the folder DCCache to your desktop (this is ALL your custom content, so if you have 3rd party content as well, you might wanna just move the *.ebc files as well as the missingdeps.idx) If you have any worlds installed go to the installedWorlds folder and delete all Store worlds from there. Go to the DCBackup folder and delete everything in there. You don't really need the stuff in here except for the ccmerged file but since you're reinstalling everything, it will be recreated. Open the launcher and start reinstalling all store stuff in groups. Don't install all in one go. Start with the worlds, then lots, then sets and single items last. When you're done, backup the DCCache folder. If the same starts happening again, go back to that backup so you don't need to start over. Make a backup from time to time, especially after you've installed worlds and lots.

I don't know anyway to fix your problem if it still doesn't work. I am having problems with The Sims 3 store to. I contacted someone and they said they would check it out, but in the mean time there is nothing they can do.

I also had the issue with installing content with the launcher, I managed to fix it by using Internet Explorer. If you use Chrome, nothing happens when you click, I also tried to change it from going to Chrome but when I click it from the launcher it sends me there. I recommend using firefox or IE, copy and paste what you want to download using one of those browsers and a message would pop up asking if you'd allow them to make changes to your computer, accept and it shows on the launcher your installing content on Downloads. It pretty much has to do with which browser you use.

Still having this problem, a little help?

I'm having the same problem. I have a lot of Sim points and I'm just wanting to download the Bohemian venue/pack and I click purchase and it just sits there and does nothing. Can anyone help me, PLEASE???

Sims 3 store content won't install or download

23 Replies

Anonymous
13 years ago
Still having this problem, a little help?
mysteriousimste
13 years ago
hey im having the same problem. dont know if you still are. but im about to call EA games cause i have some time to waste. have given up downloading my store content in fear of messing up my playable game again :/ . ill tell you if i find anything out! or incase someone else needs help.
Anonymous
12 years ago
Has anybody solved this problem?
crinrict
Hero+
12 years ago
Try this from the Store FAQ

I installed my Store Content but it's not showing up in my game

Unfortunately, the Launcher is a very unreliable tool. The more stuff you have, the greater the chance that files which have your stuff installed get messed up. If that starts happening to you. It's best ro reinstall all Store content, using this method:

Close your game and launcher

Go to documents\electronicarts\thesims3 and move the folder DCCache to your desktop (this is ALL your custom content, so if you have 3rd party content as well, you might wanna just move the *.ebc files as well as the missingdeps.idx)

If you have any worlds installed go to the installedWorlds folder and delete all Store worlds from there.

Go to the DCBackup folder and delete everything in there. You don't really need the stuff in here except for the ccmerged file but since you're reinstalling everything, it will be recreated.

Open the launcher and start reinstalling all store stuff in groups. Don't install all in one go. Start with the worlds, then lots, then sets and single items last.

When you're done, backup the DCCache folder. If the same starts happening again, go back to that backup so you don't need to start over. Make a backup from time to time, especially after you've installed worlds and lots.
RedRidinHoodie
12 years ago
I don't know anyway to fix your problem if it still doesn't work. I am having problems with The Sims 3 store to. I contacted someone and they said they would check it out, but in the mean time there is nothing they can do.
Anonymous
12 years ago
I'm having the same problem. I have a lot of Sim points and I'm just wanting to download the Bohemian venue/pack and I click purchase and it just sits there and does nothing. Can anyone help me, PLEASE???
crinrict
Hero+
12 years ago
Did you try a different browser ?
Anonymous
12 years ago
I was having this problem consistently, I was not able to download any content from any browser I tried. Then, in the anniversary sale earlier this year, I bought the Supernatural expansion pack and downloaded that, and my problem is fixed. so maybe re-downloading the game will solve it? I'm not sure what happened, but it's better now.
Anonymous
12 years ago
I am going to try and reinstall the game on my mac, because I have the same problem.
Just bought the bakery and it won't download or install
blossomberry1
12 years ago
I use Opera, works perfectly. Btw do you use WinRAR to download your store content? Because you should, others may have viruses.