I'd totally agree with what @lrush573 posted, and also @crys4204e's point about it never taking EA longer than a few days to get a fix in for these types of things. Being a part of any kind of production team can often unwittingly lead to various changes that players are not aware of, so I'm not subscribing to the whole 'torches and pitchforks' approach like we all see way too often.
Given that they're still allowing the purchase of Sims3 points via the Origin client among others, then we could perhaps venture a guess that this isn't quite the end of the site entirely, because allowing those purchases and not delivering takes them down an entirely different road with its own clean-up crew if it doesn't happen.
That said, as a customer, I'd really like to see these afore mentioned features restored to the site, because there appears to be many beyond just myself that still have points to spend there. And while we could just spend the points on what's available currently, we should still have a shot at those sale point breaks and bundled deals via MMAO as were previously available.
"Fix please?" the voice echoed, quickly followed by the overwhelming chirp of crickets.
16 days since the original post here (not including prior posts) and still nothing but crickets.
Can we please get someone to fix the sims3.com store and MakeMeAnOffer page?
Seems like EA is going along with every other company these days. They have gotten rid of all forms of productive customer service where you get to speak with real people on that ancient device called a phone. Now your only option is to leave a message in a forum with other helpless consumers and hope an admin gets to your problem eventually. I am so ready to boycott EA and every other company that has nixed phone support for useless help forums. We paid for these games and deserve decent customer service.
I don't know that I'd go that far. I've had to call EA twice, and speaking with their customer service rep was a complete joy. Not only did they take the extra time to help me with a specific problem, but it made me wish for a similar CS experience with everyone going forward.
Now that I'm done sucking up.....
Could someone please fix the Sims3.com store and update the Sale and MMAO page, please please?
(Hey, it was worth a shot!)
They used to have amazing customer service, when you could just call and speak with a rep. Now the system they have in place does not allow you to speak with anybody over the phone and your only option is to leave messages on a forum that doesn't get answered. That is my point. I loved EA when they actually responded to their customers and had a valid form of communication. I feel completely shirked with this new system.
