16 days since the original post here (not including prior posts) and still nothing but crickets.
Can we please get someone to fix the sims3.com store and MakeMeAnOffer page?
Seems like EA is going along with every other company these days. They have gotten rid of all forms of productive customer service where you get to speak with real people on that ancient device called a phone. Now your only option is to leave a message in a forum with other helpless consumers and hope an admin gets to your problem eventually. I am so ready to boycott EA and every other company that has nixed phone support for useless help forums. We paid for these games and deserve decent customer service.
I don't know that I'd go that far. I've had to call EA twice, and speaking with their customer service rep was a complete joy. Not only did they take the extra time to help me with a specific problem, but it made me wish for a similar CS experience with everyone going forward.
Now that I'm done sucking up.....
Could someone please fix the Sims3.com store and update the Sale and MMAO page, please please?
(Hey, it was worth a shot!)
They used to have amazing customer service, when you could just call and speak with a rep. Now the system they have in place does not allow you to speak with anybody over the phone and your only option is to leave messages on a forum that doesn't get answered. That is my point. I loved EA when they actually responded to their customers and had a valid form of communication. I feel completely shirked with this new system.
EA StaffJust wanted to let you all know that we are aware of this situation and your reports and are going to look at your accounts so you can get back to the offers.
In this thread, there are a couple of different issues being mentioned which we'll be looking at but some can potentially be resolved by trying the following.
The steps above won't resolve the Make Me An Offer and Specials. Only potentially the login issues.
With regards to SimPoints, they are now sold through Origin. Simply log in to Origin using the same email and password you use at www.thesims3.com.
You can also find them here - https://www.origin.com/search?searchString=SimPoints.
