Forum Discussion

herbatia's avatar
herbatia
Rising Newcomer
23 days ago

Sims 3 won't launch - no error, nothing helps

Game is trying to open and fails. Yesterday it was running perfectly. I've tried:

- reinstalling game 
- fixing in ea launcher
- reinstaling Framework 3.5
- reinstalling DirectX
any idea what else could be done?
DxDIag below

2 Replies

  • herbatia​  Most of the errors in your dxdiag are crashes of the graphics driver, so please do a clean uninstall and reinstall of the driver.  Here's how:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    Use the newest Intel video driver Dell provides for your laptop:

    https://www.dell.com/support/product-details/en-us/product/inspiron-15-3511-laptop/drivers

    If you still can't play, please remove the Sims 3 folder from Documents > Electronic Arts and try again.

    If that doesn't help either, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent attempt to open Sims 3.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • Kjtumbler56's avatar
    Kjtumbler56
    Seasoned Newcomer
    22 days ago

    Hi!

    This is very simple and may not be the issue, but it used to happen a long time ago to me with the sims 4. Have you tried removing your CC if you have any? You can create a "safe" folder on your desktop and slowly move some of your CC in that folder to see if it runs. Then you should slowly figure out the "problem" file.

    I did this so many years back, and it helped. I also had no error screen or anything, it just crashed. If this pertains to you, I hope this helps!

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,334 PostsLatest Activity: 21 minutes ago