Forum Discussion

vvscess's avatar
vvscess
3 years ago
Solved

Sims 3 store

My content from the sims 3 store won't download. I changed my email on my origin account ever since I have been having issues with downloading my content. Please help, ea team offered no help.
mac
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @vvscess  I suppose this could in fact be an account issue that you can't solve, and in that case I'll flag your thread for someone from EA to look at.  But first, please make sure your email is showing as verified on ea.com.  You can check under Account Settings > About Me.

    If that's not the issue, please do all of the following, together and before trying to download content and even the steps you've done before, just to be thorough.

    • Run the Origin reset tool
    • Rename or move the Sims 3 folder in Documents > Electronic Arts
    • Go into Applications > Utilities, open Keychain Access, search for sims , and delete any entry with sims3 in its name
    • Install Firefox if you don't already use it, or if you do, clear its cache
    • Repair Sims 3 in Origin
    • Restart your computer

    Once you've done all that, open the launcher to spawn a clean user folder, then use Firefox to try to download one Store item.  Let me know whether it works.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@vvscess  Did you try all the suggestions?  In particular, running the Origin reset tool (not the diagnostic tool on the same page; it's actually called ResetOrigin) and then repairing the game usually clears this up.   But if not, please let me know whether the base game icon is lit up or grayed out along the bottom of the launcher after reseting Origin and repairing.

vvscess's avatar
vvscess
3 years ago

Yes, I tried everything but I think it has to do with me changing my email. I wish I hadn’t now all the items I bought through the store won’t install. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @vvscess  I suppose this could in fact be an account issue that you can't solve, and in that case I'll flag your thread for someone from EA to look at.  But first, please make sure your email is showing as verified on ea.com.  You can check under Account Settings > About Me.

    If that's not the issue, please do all of the following, together and before trying to download content and even the steps you've done before, just to be thorough.

    • Run the Origin reset tool
    • Rename or move the Sims 3 folder in Documents > Electronic Arts
    • Go into Applications > Utilities, open Keychain Access, search for sims , and delete any entry with sims3 in its name
    • Install Firefox if you don't already use it, or if you do, clear its cache
    • Repair Sims 3 in Origin
    • Restart your computer

    Once you've done all that, open the launcher to spawn a clean user folder, then use Firefox to try to download one Store item.  Let me know whether it works.

    • vvscess's avatar
      vvscess
      3 years ago

      Omg thank you, I deleted the keychain thingy now it works thank you so muchhh! 

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,280 PostsLatest Activity: 3 hours ago