Forum Discussion

jinglejangle_jo's avatar
jinglejangle_jo
12 years ago
Solved

sims 3 supernatural digital copy

ok this is getting really annoying/stressful. i have not been able to play sims 3 since november as each time i tried to launch the game i was told there was a problem with the security module. this...
pc
technical issues
jinglejangle_jo's avatar
jinglejangle_jo
12 years ago

i see the game in Origin and in green it says 'download now with Origin' so i click it and nothing happens.... as for live chat.. i am going around in circles trying to get there and it just comes up with 'ask a question' and leads me to the forums 😕mileyfrustrated:

crinrict's avatar
crinrict
Hero+
12 years ago

Make sure nothing is blocking the connection (firewall, anti virus, another program)

Also EA was having server issues earlier today. It might still not be resolved completely

Here's a list of programs that are known to cause a conflict: https://help.ea.com/article/programs-that-may-cause-conflicts-with-origin

------------------

Live Chat: Is your country set to the US (at the bottom)

Try this link: https://help.ea.com/en/contact-us/contact?product=The%20Sims%203%20-%20Supernatural&category=Billing%2FPurchasing&platform=PC&question=can't%20download%20from%20Origin

  • jinglejangle_jo's avatar
    jinglejangle_jo
    12 years ago

    THANK YOU for your help. i am now waiting for live chat to answer. it is possible that AVG has interfered with game play going by the list so i will rethink and choose another. hopefully i can get this resolved soon 

    again THANK YOU  

    :catvery-happy:

    • jinglejangle_jo's avatar
      jinglejangle_jo
      12 years ago

      ok call me stupid or whatever but i followed the instructions after getting a new code (told to register on sims3 site) and my game is still not available for download :catsad:

Recent Discussions