@jossmurphy2 That the base game won't launch suggests that the issue is your graphics card isn't in Sims 3's database. (It's definitely not in the database, but this is only a problem on certain cards.) Just in case it helps, try running the Super Patch (digital download version) before doing anything else, then launch the game.
https://bluebellflora.com/sims-3-manual-super-patch-for-mac-1-67/
If you still get the unknown error, I'll need the full specs of your Mac, not just the general model. Please also provide the device ID of your graphics card, so I can help you add that ID to the database.
https://bluebellflora.com/2018/07/24/sims-3-mac-players-i-need-your-help/#Information
Or, if you'd like to do it yourself, scroll down from that information needed section in the link above and see whether your card is one where Bluebellflora has already provided the necessary text. If she has, you can just download the text and add it to your .sgr files. Be sure to edit both files.
By the way, if the game does launch, you'll get a license server error. But that can be dealt with, either by applying a certain fix or installing almost any expansion or stuff pack. So let me know whether you have packs to install.
0x5926
MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)
2.3 GHz Intel Core i5
8 GB 2133 MHz LPDDR3
Intel Iris Plus Graphics 640 1536 MB
Is this all the relevant details needed?
Thanks,
When I say play now on for Sims 3 Origin it says:
(I Have Expansion Packs, but haven't downloaded them)
Photos
I've copied both graphics cards over to the relevant folders (Intel Iris Plus Graphics 640) from the link to the download you gave me. It still doesn't even launch however. The GraphicsCards.srg folder that I've moved in looks a little light and only contains 67 bytes however and just reads
Is this definitely right/is there anything else I can do?
Best,
Joss
@jossmurphy2 The graphicscards file only needs to have an entry for your specific card in order to work. It's normally a long list of hundreds of cards, but the game simply needs to match your device ID (0x5926) with a name. Then it matches the name to the corresponding entry in graphicsrules.
Just as a test, try launching the game through its icon in Applications, with Origin closed. There's no reason Origin needs to be running while you play.
If that doesn't work though, it's probably a good idea to start over with a clean uninstall. Here's how to remove the hidden library files that don't get deleted during a normal uninstall:
https://bluebellflora.com/how-to-do-a-clean-uninstall-and-reinstall-on-a-mac/
Reset Origin too, to fix the finalizing issue and make sure you can download the game again.
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
Download the base game only, run the Super Patch again, then apply the two .sgr fixes. Be sure to run the Super Patch before editing the .sgr files—patching reverts the files to their original state.
If that still doesn't work, please go into Documents\Electronic Arts\The Sims 3, open the file labeled deviceconfig.log, copy the lines between "Graphics device info" (about 25 lines down) and "Options" (about 40 lines down), and paste it here. If you don't have a deviceconfig yet, that's fine, but let me know.
