Sims 3 website is down?

i can narrow it down more than that. i purchased something on the daily deal on 9 november 25. so it stopped working shortly after that judging from when people started reporting problems with the store itself

4 dec 2025 11:10 mst, still stuck in login loop

I started to have issues signing in on Nov.13th or 14th I believe. I know for sure that I have been unable to log in since Nov.15th. Not sure if it's different for anyone else. I'm in the middle of trying to complete the store and before the website issue I'd log in on most days.

I've been having the same issue as everyone else too. Login loop with no pop ups or anything it just takes me to the home page. I tried going through EA help twice but both times they were unable to solve the issue. They said it might be an account issue but that it was definitely something on their end and they would escalate it. Like some other people on here, I'm also getting an error saying that my ea account isn't linked to a sims 3 community account when I try to log in through the launcher. 

12/4: It is still not fixed. my friends on facebook are not having this issue. So apparently, its not effecting everyone. 

Still unable to login, stuck in a login loop as documented here. Thanks for keeping in touch with this thread!

The Sims Launcher won't let me log in, it won't accept my correct password 👺

5 dec 25, 09:41 mst: still unable to login, stuck in the login loop

Login loop failure, launch login failure.

Lather, rinse, repeat.....

Since this issue doesn't seem to be affecting everyone I'm wondering if changes were made to the website on the server side around mid November that caused an issue with our account connections. I'm not sure why only some people would be affected by this and not everyone else though. I'm also wondering if the issue is between the EA app / EA website and the store website. Hopefully they can fix this soon.

Hi Everyone,

I spoke with several tech agents yesterday through the online support.  The last tech rep said that the Sims 3 support team is aware of the 'login loop' issue with the website and are looking into it as well as doing a major upgrade to the page.  It may take some time for them to get things worked out but at least in the meantime most are still able to play the game.  Until then I would suggest saving CAS creations and lots to the game bins until they are able to be shared.  

For those of you who don't have all of the worlds, many of them are available in the EA app so the new purchases can be added that way.  Since I own all of the worlds, the access codes for them won't work in EA so will have to wait until the website is fixed to get the rest of my store items and worlds for future use in game.

So far although I'm not able to sign into the website or the game launcher, the game logs me in once the game loads.  

Until these issues are fixed as well as those for Sims 4 players I hope you all still have fun with your sims and have a wonderful Holiday Season!