Sims 3 white lines

@graceymanors  I know you've spent a lot of time messing with the Nvidia Control Panel settings, but someone I've asked about this problem before still thinks this looks like an antialiasing issue that might be correctable with the right CP profile.  So please try the following and let me know whether it helps:

• Disable edge smoothing in-game
• In the CP profile for TS3.exe (I think you have an Origin install?), set "Antialiasing - Mode" to "Override any application setting"
• Set "Antialiasing - Setting" to 2x
• Enable "Antialiasing - FXAA"
• Take a screenshot of how the game looks
• If you're not satisfied, you can set "Antialiasing - Setting" to 4x or 8x and experiment; please let me know whether it makes a difference

Even if you've tried this particular combo before, it's worth seeing how it changes the look of the game: even if it's not a perfect solution, the info is useful.

Will try that.

I actually already had the antialiasing set to 2x from when nvidia helped.I will change the others and post back.

Edit: In fact I had all of these already set.Except for application controlled.

Lines gone, but game is terrible looking, looks like I have it on low graphics.

@graceymanors  That's too bad; I was hoping there would be at least some improvement.  Thanks for testing though.

And nice house, even on low settings.

Thanks 🙂 I have my settings on high except for water and detailed lots.Aside from the lines the computer runs great.I regret not going to a desktop sooner😇 I ended just ignoring the lines, tech guy didn’t think it would cause any harm to my system.

I thought I would post an update here.I saw a thread where someone was having trouble getting their card recognized and you had mentioned windows 10 sometimes overrides the application on what it uses for CPU, even the nvidia control panel.

so I followed the instructions and set it so the sims 3 runs on high processing.

I loaded my game(after restarting my PC) and the lines are gone....as well as the flickering issues I was having.

I don't know if it will help with everyone, but it did for me.

https://nvidia.custhelp.com/app/answers/detail/a_id/5035

This is what I followed.

@graceymanors  Wait, what?  That is so strange.  I mean, your computer doesn't even have an integrated graphics chip for Windows to try to use instead of the Nvidia card.  Although now that I think about it... maybe the setting is more about power saving or performance, and not the cards listed themselves?  I don't know; this is something I'll end up asking the real expert.

It's wonderful that the setting fixed the white lines for you, regardless of the explanation.  I wouldn't have thought to recommend that for a computer already using the correct card, but I'm really glad you decided to experiment.  And yes, it's definitely helpful that you posted this, whether it helps everyone with the issue or only a few.

Tagging @SunflowerSimmies and @Bts152, so you both see the above post.  Please let us know whether it makes a difference.

It is so weird isn't, it was the only thing I hadn't done nor did any tech support do, so I figured why not.

Hope it helps others.

@graceymanors 

What settings was engaged before you changed to "High Performance"?

It was on default settings, I don't ever mess with windows settings.Everything is default.

But I decided to give that a try and it got rid of the lines for me.

@graceymanors 

So it was on "Lets Windows decide"

Thanks!

Hey again, I would love to give this a try as I still haven’t fixed the issue. But I do have more to add, I downloaded sims 4 on the computer as well and the lines show on sims 4 as well! So its not just a sims 3 issue. However, I usually play sims 4 on my laptop and the lines don’t show on there so it’s definitely to do with something being wrong with the computer. I’ll try and follow this tutorial and see what happens, thanks for remembering 🙂 

This actually makes me beyond happy that someone with the EXACT same problem as me might have finally found a solution, fingers crossed it works for me too, can’t wait to try it 😭 

@SunflowerSimmies  Your laptop may have weaker hardware than your desktop, leading Windows to choose the high-performance profile by default on the laptop.  The idea is, the desktop GPU should be able to run the game well enough in power-saving mode, but the laptop GPU might not, so what Windows judges to be the appropriate profile is different.

Please do let us know how this goes.

I tried this but unfortunately it didn’t work for me, on sims 3 or sims 4, I made sure to follow it step by step & restart the computer but it didnt work. However, I tried connecting my laptop to the monitor through HDMI cable with sims 4 and the problem isn’t there when the laptop is connected, only when I play sims 4 on the actual computer. My computer is connected to the monitor through display port. So is the issue display port related as the hdmi cable seems to not show the issue when connected to the laptop or is it a graphics card issue? 

@SunflowerSimmies  It's certainly possible that the issue is the cable, at least in your case.  It could in theory be the type of connection, but since so many people use DisplayPort, it seems unlikely that something about DP itself is the cause.  Regardless, your desktop graphics card has an HDMI port, so you could try using the HDMI cable with the desktop.

While you're experimenting, it's also worth setting your monitor to run at different refresh rates, e.g. not just the 165 Hz that you were using when you ran the dxdiag.  It might be annoying to have to play at 60 or 72 Hz, but please at least see whether it makes a difference.  I think I suggested this before, but it's worth testing again in combination with the max power setting and the HDMI cable.

I have an HDMI cable and the issue still occurs.

I just bought a new cable because my game was causing my monitor to go on an doff upon loading for some reason.

Bought a brand new cable and that issue is fixed, but the white lines are still there and are showing up in my screenshots.☹️

(they came back after awhile, so unfortunately that fix didn't work long)

@graceymanors  Did you happen to install a new GPU driver, or maybe update Windows, around the time the white lines came back?  You can check the Reliability Monitor for updates: it will show the date and time of each update going back 30 days.

Helloo, I can happily announce that I have completely fixed the graphical issue as of today! 
I can share this here for anyone else that comes across this problem, in both sims 3 and sims 4. 

To fix the lines, I searched and found a youtube video in a thread about the lines in sims 4. The video showed how to get rid of them using nvidia inspector but only in older version 1.9.7.3 (which I had to do some searching to find but eventually found a link to download this old version) This version has an option to turn on an ‘antialiasing fix’ and when you apply it it completely fixes all the issues, as easy as that. For sims 3, just choose all the sims 3 games listed in the drop down menu and apply it to all the ones there, there are 3 sims 3 games listed but just apply it to all of those ones and it still works. 
the link to the youtube tutorial is right here: 

https://youtu.be/F4OoxV3fpBc

(Create-A-Sim Facial Lines fix - The sims 4)

@graceymanors Have a look at this & try it 🙂 

Do you mind sharing the link to 1.9.7.3 because I can't find it.:/ and the one linked in the video doesn't work.

i've got another problem! in sims 4, my furniture, walls, doors and sims skin has this weird texture

@Bts152  Try resetting your Nvidia Control Panel options to their defaults.  You can try first with just Sims 4, but if that doesn't help, reset the Global Settings too.  If you have custom settings that you'd like to keep, write them down; you can restore them later.

i tried that but it didn't work

@Bts152  Please create a new thread in the Sims 4 PC tech section:

https://answers.ea.com/t5/Technical-Issues-PC/bd-p/The-Sims-4

Include the above screenshot as well as a dxdiag; here's how to run one:

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/