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GlitchgrL's avatar
GlitchgrL
New Rookie
12 months ago
Solved

Sims 3 won’t open on EA App

Hello,  I recently bought sims 3 on the EA app and it hasn’t been able to load in. Every time I click play it will say starting game and then immediately take me back to the EA app, I don’t even get...
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    12 months ago

    @GlitchgrL  Please uninstall .NET Framework 3.5, which Sims 3 also uses.  Click Windows key-R, enter appwiz.cpl in the run box, click "Turn Windows features on or off," and .NET 3.5 will be near the top of the list.  Click the filled-in box to uninstall, and restart your computer.  Repeat the process, clicking the now-empty box to reinstall, and restart again.  If .NET 3.5 isn't installed yet, simply install and restart.

    By the way, your C and D drives are also low on space, C almost critically so.  While this probably isn't causing the Sims 3 error, it should be addressed soon.  While you wouldn't want to install most games on an external drive, other data can be moved there safely.

  • GlitchgrL's avatar
    GlitchgrL
    New Rookie
    12 months ago

    Hello,

    Thank you for your reply! I just tried the direct X 9 tactic and unfortunately that did not work for me. I've attached the dxdiag file. Thank you! 

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      12 months ago

      @GlitchgrL  Please uninstall .NET Framework 3.5, which Sims 3 also uses.  Click Windows key-R, enter appwiz.cpl in the run box, click "Turn Windows features on or off," and .NET 3.5 will be near the top of the list.  Click the filled-in box to uninstall, and restart your computer.  Repeat the process, clicking the now-empty box to reinstall, and restart again.  If .NET 3.5 isn't installed yet, simply install and restart.

      By the way, your C and D drives are also low on space, C almost critically so.  While this probably isn't causing the Sims 3 error, it should be addressed soon.  While you wouldn't want to install most games on an external drive, other data can be moved there safely.

      • GlitchgrL's avatar
        GlitchgrL
        New Rookie
        12 months ago

        Thank you! This fixed my issue!! 

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