Sims 3 won't connect to EA servers
I've downloaded the Sims 3 on two different computers; desktop and now a laptop. I played on the desktop in 2014, and have used the laptop since 2015. The game use to play just fine... I uninstalled...
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@emmanline_annie There was a similar issue in the fall, but it was resolved a while ago. I wonder if it's back.
Anyway, please let me know what OS you're running (Windows or mac, and which version), as well as any packs you've installed, on either computer.
It would also help if you could screenshot the error message you're getting, in case this needs to be forwarded to EA people. In Windows, you can take a screenshot by hitting Windows key-shift-S and dragging your cursor over the area you want to capture. Then open Paint or another image editing app and use crtl-V to paste the screenshot. In mac OS, hit cmd-shift-4 and drag your cursor over the screen; the shot will land on your desktop. For either image, you can either attach it or insert it into the text body of your reply.
Thank you for you reply! Here is my computers information: HP ProBook 6450b, I am currently running with Windows 7.
This is the message I keep getting:
My desktop was wiped years ago. I only have Origin on the laptop now and it's only with the base game.
@emmanline_annie I have to admit, I've never seen that exact message. So if the usual troubleshooting steps don't work, I'll ask an EA community manager to look into this (which will have to wait until tomorrow).
First though, try clearing Origin's cache. If that doesn't help, you can uninstall Origin "the hard way" and then reinstall.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
It's also possible that your antivirus/firewall is blocking the connection to EA servers. Try disabling it temporarily, just long enough to launch TS3. If that works, be sure to set exceptions for both TS3.exe and Origin.exe.
If this doesn't help either, you may want to contact EA customer support to ensure that there's nothing wrong with your account. If your base game code was deactivated, by mistake or not, you wouldn't be able to launch TS3 at all. Live chat should be available at all hours; if you don't see it, try switching your location to U.S.
- I've done all of those things before. And I've uninstalled and reinstalled both Origin and the game multiple times with no luck... I have also tried contacting EA and have received no answers from them whatsoever...you're the only person I've had try to help so far.
I'll try to contact them again in that case. Thanks for your help!
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