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12a4a5ae16bdcf64's avatar
12a4a5ae16bdcf64
Rising Newcomer
10 months ago

Sims 3 won't launch due to Origin error

I recently tried to re-install my old Sims 3 base game + 10 EP's from their original discs. The install worked, but trying to launch the game came up with this error

I tried to contact support, who suggested I unintall and re-install the games directly through the EA app with no disc. I used the serial codes to get all the games onto my EA app and re-installed them through there, but pressing Play still re-directs me to the Sims 3 Game Launcher with the same origin error message. 

As far as I understand, installing origin is no longer an option on Windows 11, so what else can I do?

I've tried to repair the games as well with no success

 

 

technical issues

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    9 months ago

    12a4a5ae16bdcf64  I'm sorry no one answered you before now.  I was away from the forums, and no one else was answering Sims 3 questions either.

    Anyway, you'll want to do a clean uninstall of Sims 3, and the EA App for good measure, and Origin if it's somehow still on your computer.  Use Revo Uninstaller (the free version is fine), as described here:

    [Read First] Running Sims 3 in Windows | EA Forums - 8323446

    Reinstall the game through the EA App and see whether it works.

  • 12a4a5ae16bdcf64's avatar
    12a4a5ae16bdcf64
    Rising Newcomer
    9 months ago

    Thanks for your help. I have unisntalled the games and the EA app and re-installed the EA app.

    Now I have a different problem where only the base game and 1 EP are showing up in my library. If I try and redeem the codes of the other EP's I own, I can't redeem them because it says they've already been redeemed. So how can I get them into my library??

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    9 months ago

    12a4a5ae16bdcf64  Which expansions aren't showing up?  Did you previously redeem them in this account, or is it possible you used a different account, or had two accounts merged?

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