Forum Discussion

Anonymous's avatar
Anonymous
8 years ago
Solved

Sims 3 won't let me redeem a code I just bought

I just purchased the gold edition for the Dragon Valley, spent a whopping $35 on it. It gave me a code and told me to go to My Account, and click Redeem A Code. I did, and I entered the 16 digit code...
pc
technical issues
  • EA_Mai's avatar
    EA_Mai
    8 years ago

    Hi everyone,

    Merged several posts into the same thread as you were reporting the same issue.

    We have made some more changes and you should be able to redeem your codes now. Could you please try again?

    Please, let us know if you still have issues to redeem your codes, or if it's working again now for you.

    Thanks!
    -Mai

puzzlezaddict's avatar
puzzlezaddict
Hero+
8 years ago

@weddlrn7  What exactly are you trying to do that isn't working?  If you have a code that you can't redeem, try switching browsers (Firefox is quite reliable) and using the Sims 3 store site (https://store.thesims3.com/).

If there's something else going on, please provide details so you can get more specific advice.

weddlrn7's avatar
weddlrn7
8 years ago

Literally the same thing that is happening to filthy rajesh. I enter my code, check the terms of service box and click accept, then the TOS box unchecks itself and doesn't give me dragon valley. I've tried all of the things you have suggested and still the same thing is happening.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 years ago

    @Filthy-Rajesh  and @weddlrn7  You're not the only people who've had problems redeeming a code at the Sims 3 store in the last day or so.  I don't know why it isn't working, although the store is unreliable and frequently down for no apparent reason.  But I'm forwarding your comments to a community manager, so hopefully there will be an official answer soon.  If not, it might be best to try to redeem the code again in a day or two.

    • EA_Mai's avatar
      EA_Mai
      Icon for EA Staff rankEA Staff
      8 years ago
      Hi everyone,

      Thanks for your reports! Could you please give it another try and let us know if it's working for you now?

      Thank you!
      -Mai
      • simslvr1126's avatar
        simslvr1126
        8 years ago

        The same thing is happening to me too. I just bought a digital download of Roaring Heights (from GameStop that is on a receipt) and when I hit the redeem button, the download doesn't go through and unticks the box for agreement to the Terms of Sale! I think the store is down because I tried it with my older other DD copies of things. Please get back to me soon, because I can't return my DD to GameStop. Thank you for your time and effort!

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,378 PostsLatest Activity: 6 minutes ago