Sims 3 won't load worlds
Any one know why this is happening? I have been in contact with EA help and have done all the troubleshooting advice I can. I have uninstalled and reinstalled both the game and EA app. It won't loa...
Forum Discussion
@HellzKillerRox Please disable Norton just long enough to test Sims 3. Norton is usually fine but does occasionally act up. If this helps, you can set an exception for TS3.exe; setting one for EADesktop.exe shouldn't be necessary, but it won't hurt.
If that doesn't help, please create a new admin Windows account and try playing there. Make it local, as in, don't link it to your Microsoft account. You'll be able to launch the EA App and Sims 3 without reinstalling anything, but your saves and other user content won't be available. Disable Norton when creating the account and testing the game as well, just to be thorough.
@puzzlezaddict I disabled Norton, didn't work.
It wouldn't run at all on a second account, even EA wouldn't work.
I feel like we are running out of ideas
@HellzKillerRox Sorry for the late reply; I got pulled away from the computer early yesterday and didn't end up responding to everything like I'd planned.
I have two suggestions here, which you can do in either order. One is to uninstall Sims 3 and the EA App with Revo Uninstaller (the free version is fine), then restart and reinstall both. In this case, I would disabling Norton before reinstalling the App, and not reenabling it until after you've tested Sims 3; and also using another new local admin account to reinstall, just to be thorough. If you want to preserve your saves or other user data, rename the original Sims 3 folder you moved out of Documents > Electronic Arts so that Revo doesn't flag it for deletion.
The other suggestion is to do a repair install of Windows, because this could be a system issue and a repair install addresses a lot of problems at once without too much hassle. Here's how to do it (option two):
https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/
This shouldn't delete your data, but if you get to step 14 and are NOT asked to keep personal files and apps, back out and start over.
You can do these in either order, although the repair install is a lot faster if you don't have extremely fast download speeds.
@puzzlezaddict Hey sorry for not getting back to you. Nothing has worked. I am officially giving up. But thank you so much for your help. Hopefully in the future I will get to play it again. Its getting way out of my skill range and not having any luck is a bummer. I may try again in a few months. But regardless thank you for all your help and guidance. It was super appreciated.
@HellzKillerRox I'll be here if and when you want to keep trying. In that case, please include a fresh dxdiag when you reply.
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