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enei7eb5nb9w's avatar
enei7eb5nb9w
Rising Novice
3 months ago

Sims 3 Wont Open After Hitting Play

Hi, I need help. I have Sims 3 on Steam. Im closed steam, restarted my computer (I haven been able to play in a long time). Im on Windows 11 version 24H2. Ive been looking around and this is what Ive tried

I dont know why it wont open and Im far from a computer genius. I cant remember if I played the sims on this new laptop I got a while ago, but it definitely worked on the last laptop. 

If someone is willing to dumb this down please, Ive been trying for hours.

16 Replies

  • enei7eb5nb9w  The folder in your screenshot contains the game's program files, and it doesn't contain any user data, as in, the files and folders that would normally be in Documents > Electronic Arts > The Sims 3.  So you're looking at the wrong folder.  Before we move on though, what is the full file path to this folder?  It would be useful to know where the game is installed.

    For the user data, search in File Explorer for DeviceConfig, and you'll see at least one copy (if it hasn't somehow been deleted).  Please list the full file path to each copy of DeviceConfig you find.  When searching, click This PC in the left panel first, then enter deviceconfig in the search field in the upper-right corner.  The search can take a while to finish, depending on how much data is on your computer and how fast your hardware is.

  • enei7eb5nb9w's avatar
    enei7eb5nb9w
    Rising Novice
    23 days ago

    The last screenshot is where I right click the game and locate the files. I did go though the documents and I found the DeviceConfig, Ive got like 23 of them. Well I tried to start the game again and it just created the 24th devicevConfig since it couldnt locate the other one or merge it, I tried to take a screenshot of it but the notification got deleted. OneDrive\Documents\Electronic Arts\The Sims 3. Are those my saved worlds? Also, I appreciate you still helping me out!

  • enei7eb5nb9w  This is the correct folder, but OneDrive's syncing your files is duplicating at least some of them.  Its interference would also explain why the game stops working and why you can't delete your saves.  So I'd suggest getting rid of it entirely, or at least stopping it from syncing your Sims 3 data.  Please see this post for more information:

    [Read First] Running Sims 3 in Windows | EA Forums - 8323446

    Feel free to ask more questions about the process.  And if you decide you don't want to change your OneDrive settings at all, the other option is to create a new, local admin Windows account, "local" meaning not tied to your Microsoft account or any email address.  (You can keep declining to link one.)  No email address means no MS account, which means OneDrive can't sync your data with cloud storage.  You could simply switch accounts when you wanted to play.

  • Good news, I got OneDrive to stop syncing... which I still couldnt play Sims but I tried the AlderLake again with the processing steps. I got Sims to work and was able to sign in to my profile and play with my DLC. Ill try again in a few hours to make sure it stays working. Thank you!

    update: Its being finicky. I can play but it only works with the AlderLake CPU processer steps. I also have to be quick with it, after maybe a min the Sims 3 pop up goes away and I have to press play on Steam to get it back up. My saves are working too.  

  • enei7eb5nb9w​  That is good news, and now you can try running the Alder Lake patch (again), which would prevent you from having to apply the Task Manager method each time you open the game.  The point of using the Task Manager method first is to establish that the game can run once this particular issue is addressed.  The Alder Lake patch occasionally causes its own problems, so I didn't want to complicate the troubleshooting process by introducing it before any other issues were resolved.

  • I was reading the Alder Lake stuff again and it just hurts my brain. Theres so many ways to go about doing stuff and I cant figure out what's best.

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