3 years ago
Sims 3 won't open
Sims 3 won't open. I've tried: - Installing Direct X9 - Removing the Sims 3 folder in my documents (the folder is being recreated automatically) - Limiting it to one core (worked once, then noth...
@EspressoBean21 That could be the issue. If you don't have any particular use for OneDrive, try unlinking it:
Please keep in mind that this will likely remove the local copies of any files OneDrive has synced. They'll still be in cloud storage and accessible at onedrive.com, but you'll need to download them again if you want to use them. Given how this works, I strongly recommend making backup copies of any critical synced files before changing OneDrive's settings. You can see which folders OneDrive is syncing here:
If you want to keep using OneDrive overall, another option is to simply tell it not to sync the contents of Documents, as described in the link above. However, you may first need to pause syncing and/or cancel the current sync.
Normally this is enough, but occasionally a player will be unable to change OneDrive's settings at all other than unlinking it. Which approach you try first is up to you.
I unlinked my PC from OneDrive and nothing has changed
@EspressoBean21 As a test, please create a new admin Windows account and try playing in that. Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use. You'll be able to sign into your existing EA account and won't need to reinstall the game, but your saves and other user data won't be available. That can be addressed later; for now, just let me know whether you can get far enough to load a new save.
Well, even on the test profile I still can't open the game. Instead of an error saying the game is already running, it just closes with no message or anything. That was happening with the 12th/13th gen error so I tried the same couple fixes but nothing changed. It just wont open and goes back to the launcher without a message or anything. (to be clear I get to the launcher, then instead of opening the game when I hit play it just opens EA)
@EspressoBean21 In the new account, have you specifically tried the Task Manager method? Please keep in mind that in an EA App install, the game will use TS3.exe and Sims3Launcher.exe, both without the W.
If this isn't helping, please look for any new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Look for any errors that mention Sims 3 or the EA App from after you created the new account, or any errors that happened at exactly the time you tried to launch the game, again in that new account. If you find one, right-click on it and select "View technical details," then copy the info and paste it into a reply here.
Keep in mind that the Reliability Monitor only updates once an hour or so, meaning if you check it first and then launch the game, any new error might not be listed immediately.
If you don't see any errors, that's useful information too. But this sounds like the same processor-related error we've been talking about.