Sims 3 Worlds Bundle purchased but missing -Need EA Support

Hey ReenMccubbin3​, 

Sorry to hear that there's been difficulty getting in touch with our live support team. 

Can you try using this web form to get in touch with support again in an incognito or private browser, with a stable internet connection? If you've been attempting to connect with support multiple times in the last couple of hours, it might be worth waiting a few hours to ensure the system doesn't automatically mislabel your attempts as spam. 

Let us know if you're able to contact an advisor for support then, thanks!