sims 3
when i try to laod onto pc with windows vista i keep getting message "side by side configuration is incorrect" what does this mean how can i correct it to make the game run properly
Forum Discussion
Where do you find the event log? I have uninstalled and reinstalled three times and I still get that error message.
@ItsMarmy Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know what kind of Sims 3 install this is: Origin, disc, Steam, or some other source.
It is an Origin install. I made sure my computer is current on all Windows updates, I ran CCleaner after I uninstalled and before reinstalling Sims 3, I turned off my virus program just to make sure that was not interfering, and I don't know what a DISM is.
@ItsMarmy Your Windows build is actually two years old now, although that alone shouldn't prevent Sims 3 from launching. But it does suggest a system issue preventing Windows from updating itself, which it should have tried to do automatically by now, regardless of your settings.
DISM is a tool used to check and repair Windows images. Running the /RestoreHealth command is a useful basic check on Windows files. Running the System File Checker afterwards can also be helpful. If you'd like to try:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
If you'd like to update to the latest version of Windows, the best way at this point would be a repair install. Let me know if you need help with this process. Like I said, it's not strictly necessary for Sims 3, but the issue should be addressed sooner or later for the overall health of your computer.
Your dxdiag doesn't list any Sims 3 errors, which doesn't mean anything on its own—the errors could be crowded out by newer, unrelated ones. So the place to start is with the runtimes Sims 3 uses: the 2005 x86 VC++ and .NET Framework 3.5. First, hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ 2005 x86 Redistributable, click on it, and Uninstall. Then download a new one from Microsoft.
https://www.microsoft.com/en-us/download/details.aspx?id=26347
Next, hit Windows key-R and enter "appwiz.cpl" without quotes. In the File Explorer window that appears, click "Turn Windows features on or off," and you'll see this:
.NET 3.5 is right at the top. Click the box next to it to uninstall, then restart your computer. Repeat the process, except this time, check the box to reinstall the runtime, and restart again before trying to play.
I ran the scannow and the message I got after it finished is Windows Resource Protection found corrupt files and successfully repaired them. For online repairs, details are included in the CBS log file located at windir\logs\cbs\cbs.log. For example C:\Windows\logs\cbs\cbs.log. For offline repairs, details are included in the lo file provided by the /offlogfile flag.
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