Forum Discussion
@Nyyerd Is the computer actually cool, or can you just not hear the fans? The fans simply not engaging could be a serious issue, so it's important to make sure. If you have a laptop, touch the bottom of the case and the area between the keyboard and screen once the game has loaded. I'm not sure how you'd tell on an iMac, to be honest, but they're better at cooling themselves anyway.
Please also attach your deviceconfig.log to a post; it's in Documents > Electronic Arts > The Sims 3. (You'll need to manually open the folders; the file won't show up in a search.) You can delete your user and computer names, about 25 lines down, but there's nothing else in that file that can identify you.
- 5 years ago
Hello, I can hear the fans when I play sims 4 and they are definitely working there - though I do not hear them in the little time I can play sims 3 before it crashes. And yes, the computer is physically cool.
Thank you so much for trying to help me out 🙂
- puzzlezaddict5 years agoHero+
@Nyyerd Try lowering the lighting and tree detail settings to the minimum; that helps some players with hardware similar to yours. Make sure to change the settings at the Main Menu and then quit to desktop before loading a save, or you might see some very concerning graphics glitches. That goes for the advanced rendering setting as well.
You can also try switching between fullscreen and windowed modes, which you can do with cmd-return whenever you want.
By the way, please let me know what operating system you're running. It's listed in the first part of the deviceconfig, which you didn't include, but you can find it in any number of places. I'm looking for not just the overall OS (e.g. Catalina, Big Sur) but also either the build number as seen in the deviceconfig or the version number as seen in the About This Mac info.
- 5 years ago
I noticed this in the deviceconfig.log file
(Name (Database) Intel Graphics 550 [Found : 0, Matched : 1]
And I am wondering if that's what is causing it.
The game runs decently if I turn off advanced rendering - just wondering if there's a way to fix that.
My mac...
Macbook 13 inch, 2016
macOS Big Sur Version 11.2
Thank you again!