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Anonymous's avatar
Anonymous
13 years ago
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Sims supernatural wont install and now "sims3 launcher has stopped working" alert come if I try to open Sims3 or any expansion pack

I have just purchased Sims3 supernatural expansion pack via Amazon - I tried to load from the disk and it said it needed to update Sims3 to work. That update failed (Error Code: -5006 : 0x80070020). I have tried 3 times (after rebooting, defragging, full system tune-up etc) and no joy. Now I tried to launch Sims3 pets EP and Sims3 but that now brings up error message "sims3 launcher has stopped working". Am completely  stuck. Please can anyone advise next steps?

pc
technical issues

1 Reply

  • EA_Spectre's avatar
    EA_Spectre
    Icon for Community Admin rankCommunity Admin
    13 years ago

    Hi theabbotts,

    Can you check if you have the file ContentPatch.package in your folder ContentPatch, please? You can find the folder here:

    [...]\Documents\Electronic Arts\The Sims 3\ContentPatch

     

    Thanks,

    Ursula

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