Sims3 Ver. w/ no Login Opt.
A few days ago I bought an old unused Sims3 Deluxe, 2012 Version for PC. I put the disc into my computer and downloaded it that way. Everything installed fine. It prompted me to use my one-time-use c...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHi @42dawgz,
If this game was purchased second-hand, it's sounding like this code was used and previously redeemed already to another EA account. Codes can only be redeemed and registered to one EA account, so you will not be able to register this code a second time on a different account. You'll want to get in contact with the retailer you bought this code from for a refund or replacement code instead.
Hi! As previously described several times throughout my posts, I am the one who used the code. I used it when registering the game mid install. If your system has the ability to see what date the code was installed, you will see that it only happened within the past few days. Furthermore, the case was unopened when I purchased it.
The problem is not that I was never able to use the code. It's that I already used it when installing it, and now I am unable to connect it to my EA account. If I couldn't use the code, I wouldn't be able to play the game as it is right now. The issue is that I can't connect it to my EA account. 😞
- EA_Solaire
You can contact live support again and have them check the details of this code to see which account it's currently tied with. Please reach out to live support again by submitting a help request here- when you contact in, be sure to provide the code in the live chat or email with your advisor, rather than providing a picture so the live support team can search for your code. You can also attach this AHQ conversation when you reach out so the team has further information to reference.
Thank you for your advice, I'll try again.
Take a look at my attachment though, it show's this new issue I am having with support.
- EA_Solaire
If email is the only option you're seeing available, go ahead and contact in through email. Live support will respond as quickly as possible on this.
