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Hi. I am also having the same problem. I am logged into Origin and thesims3.com however, the launcher won't let me log in. This is not a "my computer" problem as it is happening on two different computers. One is running Windows 7 and one is running Windows 10. I don't even play the version on the Windows 10 machine so there is no reason it should not be working. This is an internal Origin/EA problem and they need to fix it!
Ok. My launcher is working properly now. Why? Because I switched from my slow internet to my mobile hotspot. Yeah, that was the fix. After uninstalling my game and reinstalling everything. I only had a VERY SLOW connection which did not allow me to connect. I hope this helps someone in the future as it drove me nuts for the last two days.
My advice: when you can connect, download all of your purchased content and store the files on an external drive for future use.
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