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I also cannot sign in.
In the launcher, the sign-in window simply closes and re-opens without any error message.
In the game, no matter how many times I try to sign in, I'm told my details are incorrect (they are not)
My password does not contain any special symbols, it's entirely alpha numeric.
@MasqueradePW Did you try clearing Edge's IE data, as described in the link earlier in the thread?
- 4 years ago@puzzlezaddict Yep, several times!
- puzzlezaddict4 years agoHero+
@MasqueradePW I take it your EA password is working on other sites? (I mean, you're on this site, but still, please check in a private browser window or a different browser.) If that's not the issue, please create a new admin Windows account and try signing into the launcher there. Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use. You'll be able to sign into Origin and launch Sims 3 without downloading anything.
The point of this test is to distinguish between issues with your current account, for example temp files that need to be cleaned out; and system or connection issues, or something on EA's end.
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