Forum Discussion

Anonymous's avatar
Anonymous
12 years ago
Solved

Software update?

I can not install downloads from the store. It is written that I need to download the newest software update, but I already have the latest version on my PC. Why will not it work?
pc
technical issues
Anonymous's avatar
Anonymous
12 years ago

I have bought the game online, so I download it and the install it, so I dont have to enter a serial number!?
So I dont belive that I used a new serial number?

And I have tried while being logged in, and also while being offline.

Still says the same thing .

crinrict's avatar
crinrict
Hero+
12 years ago

So you bought it on Origin and downloaded through Origin ? 


Were you ever able to install them or is this your first time installation for the Store content ? 

Does it matter which one ? Have you tried them all ?

  • Anonymous's avatar
    Anonymous
    12 years ago

    It has been installed before, and none of the store content can be installed.

    But I can install stuff from the exchange!?

    And yes I bought and downloade it from origin.

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    It's an issue with the entitlement. Since Exchange stuff is free, it doesn't have that.

    I have no idea how the process works in detail but that message you get usually occurs if the launcher thinks you have no right to install the Store content. Many have this issue and I just don't know what's causing it. Usually redownloading the stuff while being logged in, solves the issue but for some, that just doesn't seem to work.

    Did you contact a game advisor yet so they can take a look at your account (can't do that since I^m only a user) ?

  • Anonymous's avatar
    Anonymous
    12 years ago

    I would contact a game advisor if I knew how to, I dont know how to contact anyone that actually works with the sims 3 game, which I find very frustrating.

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