Forum Discussion

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago
Solved

[SOLVED] 64-bit Sims 3 content not in Origin library

For anyone currently experiencing this issue, you'll need to contact EA customer support for help.  The keyword is "entitlements," as in, you'd like the support rep to add the 64-bit entitlements for...
mac
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    All entitlements, as they're called, for both the Sims 3 base game and for expansion and stuff packs should now be distributed, and all players should be able to download the 64-bit version of all their owned content.

    If you own the base game or a pack but cannot download the 64-bit version, please contact EA customer support:

    https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

    Specifically say that you play on a Mac and that you would like the entitlements for the 64-bit versions of your missing content added to your account.  If the first support rep doesn't understand, says they can't help, or claims this is not an issue, feel free to ask that this be escalated.

3f1cfeeedf0ade5's avatar
3f1cfeeedf0ade5
3 years ago
@puzzlezaddict I purchased them on G2A website, on the origin home page it says unlocked rather than play on the expansion packs
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@3f1cfeeedf0ade54  The normal procedure here is to contact EA customer support and ask that the "entitlements," as they're called, for the 64-bit versions of these packs be added to your account.  This is simple for a support rep to do once they understand the issue.

https://help.ea.com/en/contact-us/

However, I'm not sure how much help you'll be able to get for G2A codes, since that's not an authorized retailer.  In theory, as long as the codes are valid, you should be able to get the entitlements added, but a support rep might hear "G2A" and just not look any further.

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,217 PostsLatest Activity: 12 minutes ago