Steam will open Sims 3 Launcher, but the launcher does not actually work
I bought the Sims 3 on Steam foolishly thinking it would be more reliable than having to use the EA app. Unfortunately, trying to play the game via Steam does not work. I can click on play form my library, but this will only open the Sims 3 Launcher. If I press play on the launcher, the launcher disappears and absolutely nothing happens. The game does not start actually running. However, the Steam app will show that the game is running and have the option to exit game regardless. Because I made the purchase via Steam but the game itself belongs to EA I cannot reach out to Steam support as they will not offer help.
Where do I go from here? Who do I contact and how because I cannot see a way to get in contact with an actual human being on this. All the fixes suggested on the internet and in forums I have tried and they have failed.
