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Anonymous's avatar
Anonymous
12 years ago
Solved

System Crashes and Restarts

Hi I installed and opened the game without any troubles but when i choose a house for my sim and click ok the loading icon appears and then without any warning my computer shuts down and automati...
pc
technical issues
  • rumbutter's avatar
    rumbutter
    12 years ago

    it's an antvirus programme  which some people that have win 8 seem to have that antuvirus programe which has a conflict with the sims 3

    we'll try the basics first

    does orign have admin rights ? does the sims 3 base game and any expansion pack stuff pack you have installed have admin rights ? and also run in compability mode ?

    edit to add that noting is blocking the connection firewall/antuvirus

Anonymous's avatar
Anonymous
12 years ago

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System Information
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Time of this report: 3/14/2014, 16:00:23
Machine name: AEROCOOL
Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.131030-1505)
Language: Turkish (Regional Setting: Turkish)
System Manufacturer: ECS
System Model: H61H2-M12
BIOS: BIOS Date: 09/27/12 20:36:44 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16336MB RAM
Page File: 2226MB used, 17053MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

rumbutter's avatar
rumbutter
Hero (Retired)
12 years ago

do you have Bitdefender on your computer ?

  • Anonymous's avatar
    Anonymous
    12 years ago

    No, actually i haven't heard it before.

    • rumbutter's avatar
      rumbutter
      Hero (Retired)
      12 years ago

      it's an antvirus programme  which some people that have win 8 seem to have that antuvirus programe which has a conflict with the sims 3

      we'll try the basics first

      does orign have admin rights ? does the sims 3 base game and any expansion pack stuff pack you have installed have admin rights ? and also run in compability mode ?

      edit to add that noting is blocking the connection firewall/antuvirus

      • Anonymous's avatar
        Anonymous
        12 years ago

        Well, i run Sims 3 and all its expansion packs as administrator and in compatibility mode (win 7) but i never tried to do these on origin and yeah now it is working. 

        Thank you a lot for your help.

        I tried to find solution for 3 months and how simple is the solution is...

        it is a little bit annoying.

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