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LiaKnow's avatar
LiaKnow
Seasoned Novice
12 days ago
Solved

The Game won't launch

After clicking play in the launcher all I get is a black screen before it closes and spits out a xcpt file in my The Sims 3 folder. I have tried every single solution that I could find online and hav...
crashing
  • puzzlezaddict's avatar
    puzzlezaddict
    3 days ago

    LiaKnow  Downloads shouldn't be considered a system folder, and neither should Documents or the desktop.  It's very strange that you're seeing this error with the driver installer in any of these locations.

    Are you trying to run the installer.exe inside the extracted folder?  I just want to make sure.

    If that's not the issue, to force-install the driver, click Windows key-X, select the Device Manager, expand Display Adapters, right-click the Intel graphics chip, choose Update Driver > Browse my computer > Let me pick > Have disk, choose the extracted driver, and select the Graphics folder, at which point the Device Manager should suggest an .inf file.  If it doesn't do so automatically, you're looking for iigd_dch.inf.  Select the file and let the Device Manager install it, then restart your computer when it's done.

puzzlezaddict's avatar
puzzlezaddict
Hero+
12 days ago

LiaKnow  If you haven't already, please try forcing the game to open in windowed mode.  Open Options.ini, in Documents > Electronic Arts > The Sims 3, search for fullscreen , and set it to 0 (zero).

If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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