The license limit for this product has been reached

I just recieved the windows 8 computer for christmas. I decided to put my sims games on my windows 8 laptop. I downloaded sims 3 base game first. made sure it worked and it did. so i downloaded the rest of the stuff packs and expansion packs onto my laptop. Now with all of them on my laptop this message pops up every time i want to play or download something onto my sims 3. It said "The license limit for this product has been reached." I don't know why it happens. Please help! What should I do to play sims 3 on my laptop.

technical issues

EA_Spectre
13 years ago
Hi xxsimschickxx,

The best way to go is to un-authorize the game on your old computer. This is how you do it:

Open The Sims 3 Launcher on the computer you wish to de-authorize.

Click on the 'Game Updates' button on the lower left-hand corner of the window.

Click on the 'De-authorize This Machine' button.

You will be asked to confirm De-authorization, click 'OK'

You should get a message alerting you De-authorization was successful once the Launcher is finished de-authorizing your machine. Keep in mind De-authorization does not uninstall the game. If you decide you want to re-authorize your computer later, all you have to do is re-launch the game.

Note: De-authorization applies only to digitally downloaded copies of The Sims 3. The retail disk version of The Sims 3 requires the disk in the drive to launch and play the game, and does not use DRM with machine limitations.

Hope that helps!

Ursula
crinrict
12 years ago
You can contact customer support and they will reset it for you

The AnswerHQ is about Users helping Users.

They can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

23 Replies

EA_Spectre
Community Admin
13 years ago
Hi xxsimschickxx,

The best way to go is to un-authorize the game on your old computer. This is how you do it:

Open The Sims 3 Launcher on the computer you wish to de-authorize.

Click on the 'Game Updates' button on the lower left-hand corner of the window.

Click on the 'De-authorize This Machine' button.

You will be asked to confirm De-authorization, click 'OK'

You should get a message alerting you De-authorization was successful once the Launcher is finished de-authorizing your machine. Keep in mind De-authorization does not uninstall the game. If you decide you want to re-authorize your computer later, all you have to do is re-launch the game.

Note: De-authorization applies only to digitally downloaded copies of The Sims 3. The retail disk version of The Sims 3 requires the disk in the drive to launch and play the game, and does not use DRM with machine limitations.

Hope that helps!

Ursula
Anonymous
12 years ago
I have the same problem however my laptop has just been wiped clean i am not using a new laptop, what do i do in this case
Anonymous
12 years ago
EA your a bunch of Crooks what if your HD crashes ? like mine did you bunch of pirate nuts you only hurt your legit gamers if I but a product I own it It pisses me off when I can't play my games because I have to reinstall my windows or upgrade My hd fix the way you do business
Anonymous
12 years ago
I can't play two of my games because I can't de athorize it as my old hd crashed are you gonna fix this probaly not **bleep**ty company
crinrict
Hero+
12 years ago
You can contact customer support and they will reset it for you

The AnswerHQ is about Users helping Users.

They can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
dinopenguifish
12 years ago
did you ever get this fixed i'm having the same issue
crinrict
Hero+
12 years ago
Did you try the two suggestions that were marked as solution ?
Anonymous
12 years ago
Is there a 1800 number or something to get it reset? Not finding that anywhere
rumbutter
Hero (Retired)
12 years ago
to contact CS

http://eahelp.ea.com/en/contact-us/new/

or

1. https://help.ea.com/contact-us

2.Set your language to US at the bottom

3.Describe your issue with a few words

4.Select Product: The Sims 3

5.Select Category: Billing/Purchasing or Account Management

6.Select Platform: PC

7.Click Find solution

8.Scroll down and click I still need help

9.Click Chat Now to chat with a Game Advisor
Anonymous
12 years ago
That is completely ridiculous. After searching forever last night, I found a 1800 number and waited until work hours this morning to call just to get a message where they hang up on you, and now have to go through all that. When I need to talk to a real person to reset because my game was on a computer that crashed. Just got a new computer and spent a ton of money on add ons and on the website and I cant even play my game. Its very frustrating, but thank you for the list of things you have to do.