The license limit for this product has been reached
Hi xxsimschickxx,
The best way to go is to un-authorize the game on your old computer. This is how you do it:
- Open The Sims 3 Launcher on the computer you wish to de-authorize.
- Click on the 'Game Updates' button on the lower left-hand corner of the window.
- Click on the 'De-authorize This Machine' button.
- You will be asked to confirm De-authorization, click 'OK'
You should get a message alerting you De-authorization was successful once the Launcher is finished de-authorizing your machine. Keep in mind De-authorization does not uninstall the game. If you decide you want to re-authorize your computer later, all you have to do is re-launch the game.
Note: De-authorization applies only to digitally downloaded copies of The Sims 3. The retail disk version of The Sims 3 requires the disk in the drive to launch and play the game, and does not use DRM with machine limitations.
Hope that helps!
Ursula
You can contact customer support and they will reset it for you
The AnswerHQ is about Users helping Users.
They can be found here: https://help.ea.com/contact-us/ask
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
