So you can't even redeem the codes ? Are the store content codes invalid or just the one from the game ?
If the store content ones are invalid, you need to contact customer support so they can either add the stuff to your purchase history or give you new codes
They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
They are the serial codes with the game from my electronic receipt. I'm not sure if there is another product key/serial number somewhere that I should be using, but it's the only one I found and it also came with the messages that I should be receiving x, y, and z free when I register my game.
How many numbers does it have ? If it's 16 digits then it's for store content, 20 digits would be the serial code of the game
Did you not get an email with any codes ? Did you check your spam folder ?
Also check your purchase History: https://store.thesims3.com/purchaseHistory.html if anything was added there.
If you already have the expansions installed, and are trying to redeem the bonuses, then you do not enter those codes where you register a game. Go to
https://store.thesims3.com/myAccount.html and select "Redeem a code". Hope this helps.
