The Sims 3 - constantly freezing and crashing
Hey! I thought I´d ask help around here because I´m all out of ideas. So yesterday, I decided to reinstall my entire The Sims 3 collection, which includes eveything except Dragon Valley. After hours...
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Thanks @puzzlezaddict for help!
I did what you suggested, I updated both driver and the chip and there was no errors. However, the game still doesn´t function. The sim won´t come home from college after dropping out, it stops loading at the very end of the loading screen. I have minimized the game, not using all the packs and am playing in a windowed mode, but still doesn´t work.
I have no idea if I´m using the right card - so here´s the info you asked:
=== Application info ===
Name: Sims3
Version:
Build: Release
=== Rating info ===
GPU: 5 GPU Memory: 1 CPU: 1 RAM: 4 CPU Speed: 1797 Threading: 3
Adjusted CPU: 1996 RAM: 7127 Adjusted RAM: 6615 Cores: 4
=== Machine info ===
OS version: Windows 8 6.2.9200
OS prod type: 0
OS major ver: 6
OS minor ver: 2
OS SP major ver: 0
OS SP minor ver: 0
OS is 64Bit: 1
CPU: AuthenticAMD
Brand: AMD A10-8700P Radeon R6, 10 Compute Cores 4C+6G
Family: 15
Model: 0
Cores: 4
HT: 0
x64: 0
Memory: 7127MB
Free memory: 2760MB
User: Tietokone2
Computer: LAPTOP-LULNFLTA
=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon R6 Graphics
Name (database): AMD Radeon R6 Graphics [Found: 0, Matched: 0]
Vendor: ATI
Chipset: Vendor: 1002, Device: 9874, Board: 380717aa, Chipset: 00c5
Driver: aticfx32.dll, Version: 26.20.15019.19000, GUID: D7B71EE2-DB34-11CF-223E-AC227EC2D735
Driver version: 19000
Monitor: \\.\DISPLAY12
Texture memory: 32MB <<OVERRIDE>>
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
and:
edgescrolling = 0
winterenabled = 1
videocapturesound = 0
agingstagelengthyoungadult = 21
agingstagelengthdogelder = 0
springlength = 7
terrainquality = 1
enableintrotutorial = 1
hailenabled = 1
voicelevel = 255
edgescrollingwarning = 1
soundfxlevel = 255
agingstagelengthtoddler = 7
edgesmoothing = 0
twelvehourclock = 1
agingstagelengthadult = 21
winterlength = 7
agingstagelengthhorseadult = 0
petautonomylevel = 2
showplacementgrid = 0
agingstagelengthkitten = 0
enabletutorial = 1
agingstagelengthpuppy = 0
falllength = 7
disableautonomyforselectedsim = 0
visualeffects = 3
suppressopportunitydialogswarningproducts = 2097151
ambientlevel = 255
receiveddevgift = 0
lunarcyclelength = 3
nummaxactivelotoptions = 6
enablepets = 1
snowenabled = 1
agingstagelengthdogadult = 0
musiclevel = 255
springenabled = 1
enableaging = 1
audioquality = 1
focusmute = 1
agingstagelengthcatadult = 0
iscelcius = 0
maxactivelots = 1
objecthiding = 1
resolution = 1024 768 60
receiveconnecttns = 1
requireloginbeforeload = 0
simquality = 1
inverthorizontalrotation = 0
autonomylevel = 2
fallenabled = 1
invertverticalrotation = 0
lightingquality = 1
agingstagelengthhorseelder = 0
enabletombresets = 1
videocapturehideui = 1
soundfxmute = 0
enablelunarcycle = 1
enablefairies = 1
rainenabled = 1
videocapturesize = 1
fullscreen = 0
enablevampires = 1
agingstagelengthelder = 17
agingstagelengthfoal = 0
enableinteractiveloading = 1
aspectratio = 0
enablelunarphase = 0
aginginterval = 2
supressopportunitydialogs = 0
agingstagelengthbaby = 3
videocapturequality = 2
enablewitches = 1
videocapturetime = 60
treequality = 1
lastdevice = 0;1002;9874;19000
musicmute = 0
lunarphaselength = 0
agingstagelengthchild = 7
enablememories = 1
advancedrendering = 1
pseudoresolution = 0,0
enableingamestore = 1
audiooutputmode = 1
enablestoryprogression = 1
summerlength = 7
drawdistance = 3
summerenabled = 1
postfilterflags = 0
fogenabled = 1
forcesquarepixels = 1
enablewerewolves = 1
simwhileminimized = 0
enableoptoutceleb = 0
agingstagelengthcatelder = 0
agingstagelengthteen = 14
Oh, and I also added the new dxdiag! Thank you so much taking the time to helo me out with this! I feel so useless not getting this to work.
@Ronchelina You're not useless, your computer isn't cooperating. The second dxdiag still doesn't list your dedicated card at all, which isn't a great sign. (It might be fixable, or the card might not be working anymore.) Hit Windows key-X, select Device Manager, expand Display Adapters, and let me know whether there are one or two entries. I think there will only be one, but check anyway.
- @puzzlezaddict Do we not think the OP here might benefit from freeing up some drive space on what appears to be their only hard drive? I'm seeing 5 GB free, that's not really going to work to service Windows let alone TS3.
@puzzlezaddictIf I looked in the rright place for the adapters (I´m Finnish, so my computer is also in Finnish and sometimes translations aren´t as obvious you may think xD) I did see two things there, Radeon (TM) R9 M385X and Radeon R6 Graphics.
@igazorI have been freeing up some space the best I can, but it´s difficult because the only thing I have installed apart from The Sims 3 is The Sims 4. Other than that, there is only the stuff that came with the computer and I´m not sure what is safe to delete and which is not. I´m not too good with computers, if you didn´t guess that already. :D
@Ronchelina Yes, you looked in the correct place. it's a good sign, and better than I was expecting, that your dedicated card is listed. (I was worried that perhaps it wasn't working at all.) So the question is how to get it to work in-game. Please check if your Radeon software has a switchable graphics option, and if so, you can try adding TS3.exe and selecting high performance. This video is a year old, so I'm not sure whether your software looks exactly the same, but hopefully it'll be close enough:
https://www.youtube.com/watch?v=zgwSSujfTfw&feature=youtu.beStart watching at the 7:15 mark; the earlier stuff isn't relevant, at leats not at this point. If you don't have settings that look like that, let me know, and I'll try to find a more helpful guide.
It's a good idea to turn off all other settings (aside from high performance) in the profile for TS3.exe, at least for now. To see whether changing the settings worked, look at deviceconfig.log again, specifically this:Name (driver): AMD Radeon R6 Graphics
Name (database): AMD Radeon R6 Graphics [Found: 0, Matched: 0]
Vendor: ATI
Chipset: Vendor: 1002, Device: 9874, Board: 380717aa, Chipset: 00c5If it now lists the M385X, you're good. (It'll still not be found or matched, but don't worry about that.) Let me know.
@igazor The second dxdiag shows almost 50 GB free, which should be plenty.
@puzzlezaddictMy Radeon Software looks nothing like that, and also that too is in Finnish so I have techincal difficulties for sure. 😃
I took screenshots for you. I don´t know if it makes any sense to you since it is in Finnish, but maybe it helps. To me it looks like it should work hella fine. I´ll start a new game and see if it works this time.
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