The Sims 3 - constantly freezing and crashing
Hey! I thought I´d ask help around here because I´m all out of ideas. So yesterday, I decided to reinstall my entire The Sims 3 collection, which includes eveything except Dragon Valley. After hours...
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@Ronchelina You're not useless, your computer isn't cooperating. The second dxdiag still doesn't list your dedicated card at all, which isn't a great sign. (It might be fixable, or the card might not be working anymore.) Hit Windows key-X, select Device Manager, expand Display Adapters, and let me know whether there are one or two entries. I think there will only be one, but check anyway.
@puzzlezaddictIf I looked in the rright place for the adapters (I´m Finnish, so my computer is also in Finnish and sometimes translations aren´t as obvious you may think xD) I did see two things there, Radeon (TM) R9 M385X and Radeon R6 Graphics.
@igazorI have been freeing up some space the best I can, but it´s difficult because the only thing I have installed apart from The Sims 3 is The Sims 4. Other than that, there is only the stuff that came with the computer and I´m not sure what is safe to delete and which is not. I´m not too good with computers, if you didn´t guess that already. :D
@Ronchelina Yes, you looked in the correct place. it's a good sign, and better than I was expecting, that your dedicated card is listed. (I was worried that perhaps it wasn't working at all.) So the question is how to get it to work in-game. Please check if your Radeon software has a switchable graphics option, and if so, you can try adding TS3.exe and selecting high performance. This video is a year old, so I'm not sure whether your software looks exactly the same, but hopefully it'll be close enough:
https://www.youtube.com/watch?v=zgwSSujfTfw&feature=youtu.beStart watching at the 7:15 mark; the earlier stuff isn't relevant, at leats not at this point. If you don't have settings that look like that, let me know, and I'll try to find a more helpful guide.
It's a good idea to turn off all other settings (aside from high performance) in the profile for TS3.exe, at least for now. To see whether changing the settings worked, look at deviceconfig.log again, specifically this:Name (driver): AMD Radeon R6 Graphics
Name (database): AMD Radeon R6 Graphics [Found: 0, Matched: 0]
Vendor: ATI
Chipset: Vendor: 1002, Device: 9874, Board: 380717aa, Chipset: 00c5If it now lists the M385X, you're good. (It'll still not be found or matched, but don't worry about that.) Let me know.
@igazor The second dxdiag shows almost 50 GB free, which should be plenty.
@puzzlezaddictMy Radeon Software looks nothing like that, and also that too is in Finnish so I have techincal difficulties for sure. 😃
I took screenshots for you. I don´t know if it makes any sense to you since it is in Finnish, but maybe it helps. To me it looks like it should work hella fine. I´ll start a new game and see if it works this time.
@Ronchelina I knew the software had changed, but I was hoping there was still a switchable graphics option. Apparently not though, despite the fact that AMD still has a guide to using it up on its site, with no date or notice that it only pertains to older drivers. The newest drivers leave it to the OS to assign the proper card for a given task.
I did however find this lovely thread on the AMD forums. Aside from the (very mild) ranting, there's a potentially useful post right at the end:
https://community.amd.com/thread/246289
You probably missed my edit of my previous post (sorry, I got distracted and only came back later), but I said you'd know the game was using the correct GPU when this part of the deviceconfig:
Name (driver): AMD Radeon R6 Graphics
Name (database): AMD Radeon R6 Graphics [Found: 0, Matched: 0]
Vendor: ATI
Chipset: Vendor: 1002, Device: 9874, Board: 380717aa, Chipset: 00c5lists your M385X rather than the R6 chip. It still won't be found or matched, but you can ignore that for now.
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