Hi @crinrict, Yes as I said before I have unlocked all the other cuts but that is not the issue. He's supposed to get the heart shaped cut after collecting 10 unique gems no matter which cuts are already unlocked. It says so in the skill journal for collecting. I can only say from memory because I am not able to open the game since the origin update on 9/13, but I have unlocked all the shapes up to Brilliant Cut. I can't remember all of them but Brilliant was the last one. Emerald, oval, plumbob, marquis, and crystal ball were some of the other cuts. Now, no matter how many gems I send off for Brilliant cut, no new cuts are unlocked.
I thought you needed all cuts to unlock it but since you said you have them all, I don't know what' going on.
