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Anonymous
12 years ago
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The Sims 3 and expansion download problems

I just resently got my laptop replaced, on my old one I had all of my sims expansion and stuff packs downloaded and they work with no problems. But with my new computer only the base game works. I have tried reinstalling the base and all the expansion packs but no change, I have also created and exception on my anti-virus but it didn't help. So basically once I open the launcher it comes up and when you hit play it loads then does nothing, I have alot of money invested and would like to get this problem solved please and thank you ๐Ÿ™‚

  • Please try the following to turn off bitDefender (credits to Kiaori

    1. Open bitdefender
    2. Go to settings
    3. Open Antivirus
    4. Go to the tab Shield 
    5. You will see Active Virus Management and to the right of that you will see on/off. 
    6. Put that off

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