The Sims 3 Crashing problem
I just installed all of my previously owned Sims 3 game and expansion packs – in the correct order – to my new computer. Everything worked great for a month. Then I purchased “Into The Future”. Now that the newest expansion pack is installed, the game crashes. I have already tried everything this site offerd as a solution. Compatible? Yes. Reinstall, done. System repair, done. DEP settings, done. Run in Windows mode, tried it. Patches and updates, done. Completely uninstall “Into The Future,” done. But even without the expansion pack installed, the game crashes. I even uninstalled the game and all of the expansion pack, ran a system repair, reinstalled the games EXCEPT “Into The Future” – in the correct order – (I get sick of being told to “try that”) updated and patched everything the launcher suggested, repeated the DEP setting changes, and the game STILL CRASHES after 3 minutes. It is very aggregating to have bought a brand new computer to play games on, plus have $400 worth of games to play, and not be able to play them for more than 3 minutes after launch. Any other suggestions?
Tried – run as an administrator
Background programs off
Lowest graphic settings
I have all expansion packs – no stuff packs
No custom content or mods
Start game in ts3w.exe – tried it, doesn’t work
Can’t even play a game now so there are no “large game memories” to delete. Stops working as soon as it loads. Takes about 3 minutes.
I do not have ‘defective hardware’.
Opperating system: Windows 7 Home Premium 64-bit (6.1,Built 7601)
Processor: Intel® Core™ i7-3612QM CPU @ 2.10GHz (8CPUs), ~2.1GHz
Memory: 8192MB RAM
Name: Intel® HD Graphics 4000
Date: 3/26/12
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System Information
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Time of this report: 3/29/2014, 12:55:22
Machine name: LESLIESCHOOL
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 5720
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7-3612QM CPU @ 2.10GHz (8 CPUs), ~2.1GHz
Memory: 8192MB RAM
Available OS Memory: 8062MB RAM
Page File: 2173MB used, 13947MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Display Devices
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Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_05641028&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC544B
Native Mode: 1600 x 900(p) (59.995Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2712 (English)
Driver Version: 8.15.10.2712
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/26/2012 20:09:58, 8087040 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4226-11CF-0079-6E25A9C2C535}
Vendor ID: 0x8086
Device ID: 0x0166
SubSys ID: 0x05641028
Revision ID: 0x0009
Driver Strong Name: oem70.inf:IntelGfx.NTamd64.6.0:iIVBM0:8.15.10.2712😛ci\ven_8086&dev_0166&subsys_05641028
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
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D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled