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midnightrose5's avatar
12 years ago
Solved

The Sims 3 Dragon Valley Installation Code

I recently bought The Sims 3 Dragon Valley and when I went to redeem my code it told me my code had already been used. I bought the game brand new and unopened so I honestly do not know why my code did not work. If someone could either give me a new code or give me a solution to my problem I would greatly appreciade it.

4 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Getting started:
    Read here how to register your game

    You need help? Read this first:
    Known issues, guides and FAQs

    The code is redeemed here: https://store.thesims3.com/myAccount.html (where it says, redeem a code)

    Then it should be in your purchase history here to download: https://store.thesims3.com/purchaseHistory.html


    The "code already used" message means the game code has been registered on the Origin account that was initially used to register the game. When the game is activated, it will show up in that accounts "My Games" folder.

    For further assistance with code related problems, contact a Game Advisor, here's how:

    Here is a link to contact them: https://help.ea.com/en/contact-us/ask

    Also, here is a post explaining how to navigate the contact page since it can be confusing: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

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    ✔ Please don't forget to resolve your question if this helps and Click XP if someone helped! 🙂

  • I had the exact same thing happen to me earlier today. I called up the store that I bought it from and they exchanged it for a new copy. The second one worked fine. Well it downloaded fine. Installing it is another story.

  • The game ended up installing and downloading even without the code working correctly somehow? I guess as long as it works I won't ask questions. Thanks for the help and suggestions. If I couldn't get it to work I was going to return to GameStop and switch it out but I'm glad I got to avoid that. Thanks again!

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Hi,

    Sorry ahead of time for hijacknig the original poster's thread. But I'm having the same problem. I bought Dragon Valley a few days ago and hadn't gotten a chance to try and install it til now.  I was able to install the Celtic Lands content with no problem. But when I try and install the actual world it keeps saying that the code is already used.  Now I know I talked to someone in live chat when I had this problem before registering another game. But that has been some months and for the life of me I'm not sure where to go to get to the live chat personnel so I can get another code. Is there a link to a live chat page I could use?  Thanks.

    Nevermind, it just took a long while to show up in my purchase history for some reason. Thanks again.

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